James Victor Drake
Fort Worth,TX
Summary
Experienced Radiology Director with a demonstrated ability to improve operational efficiency and elevate patient care standards in fast-paced healthcare settings. Proficient in implementing advanced technologies, promoting interdepartmental collaboration, and ensuring regulatory compliance. Committed to delivering exceptional radiology services to patients while actively pursuing technological advancements and contributing to company growth.
Overview
25
25
years of professional experience
Work History
Radiology Director/RSO
Healthcare Associates of Irving, LLP dba Boardwalk Diagnostics
06.2015 - 09.2024
- Promoted to Radiology Director.
- Collaborated with architects, engineers, facility operations team and manufacturers/equipment installers to design new imaging centers and multiple private physician radiology service locations.
- Managed the oversight of equipment maintenance, capital equipment evaluation and procurement, with very successful price negotiations resulting in cost savings of 35-40% on average.
- Managed daily operations and oversight for multiple imaging locations with several satellite x-ray clinics to ensure a smooth workflow and excellent patient care.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Communicated with the executive team and providers to ensure status updates on all radiology services.
- Coordinated the upgrade of new PACS/RIS leading to increased workflow efficiency across the facilities and increasing patient care and privacy.
- Prioritized exceptional customer service to bolster strong relationships and build positive experiences increasing satisfaction scores to over 93%.
- Reconciled and approved accounting invoices and monthly expenses resulting in reduced expenses and overpayments by an average of 10% annually.
- Researched, evaluated, negotiated pricing, procured and implemented emerging advanced radiology technologies to include X-Ray, CT, MRI, Nuclear Medicine, PET and Ultrasound to enhance the level of patient care needs.
- Cross-Collaborated with revenue cycle team to assure correct billing and coding practices and appropriate diagnosis, appeals on denials, and advised on billing errors, reducing write-offs by over $125K in a 10 month period.
- Served as Director for Radiation Safety Committee.
- Negotiated favorable contracts with vendors for reduced costs and improved service quality.
- Secured key partnerships that contributed to the company's overall growth strategy and market reach.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Provided mentorship and support to 51 FTEs.
Radiology Clinical Director/RSO
Healthcare Associates of Irving, LLP dba Boardwalk Diagnostics
12.1999 - 06.2015
- Embarked on a new journey as Radiology Clinical Director to successfully bring advanced imaging technology to Healthcare Associates of Irving and it's patients beginning with the first installation of Open MRI technology in the area in December 1999.
- Facilitated the addition of CT, Nuclear Medicine, and Ultrasound to complete imaging center by end of 2001, then addition of PET in 2003.
- Assumed mid-level management activities handling routine operations and special projects with knowledgeable leadership.
- Coached and trained newly hired employees so that each understood job responsibilities and requirements of positions.
- Mentored staff members through professional development opportunities, fostering a culture of continuous learning and growth.
- Communicated effectively with team members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Increase service area reach through marketing resulting in a 30-35% increase in new patient visits.
- Continued the growth of Company by adding new technologies such as CT Virtual Colonoscopy, Cardiac CTA, Coronary Calcium Score, and Cancer Screening.
- Planned and managed adoption of EHR, RIS/PACS ensuring compliance with healthcare regulations and enhancing operational efficiency.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures in scheduling, front desk workflow, technologist workflow as well as billing.
- Managed RIS/PACS for Imaging facilities.
- Supported 18 FTEs.
Education
Associate in Applied Science (A.A.S.) - Radiologic Technology
Amarillo College
Amarillo, Texas08.1994
Skills
Organizational development
Teamwork and collaboration management
Leadership and team development
Superior patient satisfaction
Conflict resolution
Service delivery optimization
Continuous improvement
Verbal and written communication
Highly adaptable
Relationship building
Licensing and Registrations
- Texas Medical Board (MRT), 08/01/98, Current
- ARRT (R), 01/01/94, Current
- ARRT (MR), 01/01/02, Current
- ARRT (CT), 01/01/13, Current
- BLS, Current
Timeline
Radiology Director/RSO
Healthcare Associates of Irving, LLP dba Boardwalk Diagnostics
06.2015 - 09.2024
Radiology Clinical Director/RSO
Healthcare Associates of Irving, LLP dba Boardwalk Diagnostics
12.1999 - 06.2015
Associate in Applied Science (A.A.S.) - Radiologic Technology
Amarillo College
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