JAMES W. DOWN IV

-Providing exceptional table service in a fine dining establishment

- Creating a unique and memorable experience for guests

-Have acquired one of the best review percentages

-Worked lunch, brunch, dinner and private events

-Developed a positive relationship with the owners

-First serving job I had acquired after schooling

-Worked all front of the house positions except for bartender.

-Impressed with my work ethic. I was asked to come in during the pandemic doing take orders.

• Gained server experience in a large capacity, busy dining room and served a diverse array of cliental., Required 6am arrival, served breakfast and lunch shifts, worked all major holidays(Christmas, Thanksgiving, etc)
• Obtained advanced knowledge on food, wine, coffee and how to create a fine dining experience for guests
• Waited on VIP cliental, balanced serving 3 tables at one time
• Exceeded manager expectations in back and front serving.

• Enthusiast
• Gained knowledge on over 1000 selling products and the fundamentals of nutrition and health
• Formed close personal relationships with guests and was sought out for advice regarding nutritional information.

• Began as behind the counter clerk and was promoted to server
• Gained customer service experience and learned to work in a fast paced environment.

• Majority of time spent on floor as a clerk
• Required 6am arrival on Sundays to bake
• Interacted with all types of guests and developed relationships with “regulars”.