WANJIKU JAMES WAINAINA
Doha
Summary
Experienced hospitality professional with a strong track record of success in fast-paced environments, consistently achieving demanding sales, service, and quality objectives. Highly skilled at adapting to changing menus and policies while effectively resolving customer issues. Recognized for analytical problem-solving abilities, adept time management, and efficient completion of side work to ensure seamless experiences for future guests.
Overview
9
9
years of professional experience
Work History
Waiter
Four Seasons Hotel
07.2021 - Current
- Clearing and resetting tables with clean service ware to uphold faultless restaurant standards.
- Enquiring about guest satisfaction, anticipating additional needs and happily fulfilling ad-hoc requests.
- Delivering friendly and fast service to process high-volume food and drink orders at peak times.
- Informing guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Coordinating team members to take, serve and clear orders accurately and promptly.
- Arranging alternative selections for guests with food allergies through careful collaboration with kitchen teams.
- Checking on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Maintaining safe hygiene and food handling standards for full compliance.
- Resolving customer complaints promptly, escalating larger operational concerns to management.
- Upselling, cross-selling and recommending additional items to customers to grow restaurant sales.
- Maintaining a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managing high volume of customers during peak hours, maintaining prompt and efficient service.
Waiter
Serena Hotel
04.2016 - 08.2019
- Addressed and resolved guest complaints diplomatically, striving for immediate rectification and customer satisfaction.
- Participated in staff meetings, contributing ideas for improving service quality and operational efficiency.
- Handled bill payments accurately, processing transactions via cash, card, and contactless methods.
- Assisted in the delivering of food to tables during busy restaurant periods and when required by chefs.
- Monitored and maintained the cleanliness of restroom facilities, ensuring a pleasant environment for guests.
- Assisted in setting tables with cutlery, glassware, and napkins, maintaining a high standard of presentation.
- Provided detailed information about menu items, including ingredients and preparation methods, to accommodate dietary restrictions.
- Stayed up to date on menu changes.
Education
Kenya Certificate of Secondary Education
Gacharage High School
2015
Skills
- F&B operations
- OpenTable adept
- Food and beverage knowledge
- Food hygiene regulations
- Full service restaurant background
- Strong customer relations
- Menu preparation and coordination
- Invoice tracking and till reconciliations
- Strong multitasking
- Food presentation
- Food allergy awareness
- Food and beverage pairings
Additional Information
REFERENCES
To be provided upon request
Timeline
Waiter
Four Seasons Hotel
07.2021 - Current
Waiter
Serena Hotel
04.2016 - 08.2019
Kenya Certificate of Secondary Education
Gacharage High School
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