Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Strong leader, exceptional aviation expertise in maintaining ordnance and aircraft. Hard working and Strong leader, exceptional aviation expertise in maintaining ordnance and aircraft. Passionate with strong organization skills. Willingness to take on additional responsibilities to meet team goals.
Hi, I’m
James Webster
US NAVY
Oak Harbor,WA
Summary
Overview
7
years of professional experience
1
Certification
Work History
US NavyOak Harbor, WA
Aviation Ordnanceman Technician
08.2019 - Current
Job overview
- Maintained operations for aviation ordnance shops, armories and storage facilities.
- Serviced aircraft guns and rockets and assembled and tested air-launched guided missiles.
- Worked closely with crew members in intense, quickly changing and dangerous environments.
- Delivered mentorship to personnel, aligning performance and encouraging career development.
- Prepared, reviewed, maintained and inspected compliance with directives and reports.
- Performed regular inspections on missile systems to verify regulation compliance.
- Educated personnel on safe handling and use of explosives, avoiding injuries.
- Reviewed and inspected explosives manufacturing process to establish quality control standards.
- Identified and assessed potential risks related to blasting operations and implemented mitigation measures.
- Developed emergency response plans to increase preparedness and minimize potential for injury or damage.
- Monitored employee safety and coached workers on safety standards and procedures to prevent injuries.
US NavyOak Harbor, WA
Plane Captain
08.2019 - Current
Job overview
- Directed incoming and outgoing aircraft near terminal areas using light signals and guiding signs.
- Delivered updates on arrival times and weather conditions to passengers and aircraft personnel throughout flights.
- Performed fueling operations using gravity fill and closed circuit refueling methods.
- Serviced aircraft fuel, oil, air, hydraulic and other systems to prepare flights for takeoff.
- Performed pre-flight inspections to prepare for flight.
- Performed accurate calculations of plane loads and fuel needs.
- Completed careful pre-flight checks and post-flight briefings to maintain safety standards.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed strong communication and organizational skills through working on group projects.
- Paid attention to detail while completing assignments.
Lowe'sDetroit, MI
Loader and Unloader
02.2019 - 08.2019
Job overview
- Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
- Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
- Reviewed and followed computerized work orders to determine quantities and types of products to be shipped.
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
- Picked, received and loaded orders using forklift or pallet jack and inspected and maintained warehouse machines.
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Developed and maintained relationships with customers and vendors to secure repeat orders.
- Collaborated with team members to maintain efficient workflow.
TCF National BankEastpointe, MI
Bank Teller
03.2018 - 08.2019
Job overview
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Assisted customers with compromised debit cards and issued new credentials.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Counted and packaged currency and coins.
KrogerGrosse Pointe, MI
Meat and Seafood Clerk
09.2017 - 03.2018
Job overview
- Analyzed meat temperatures for safety and quality and monitored heat conditions for stability.
- Restocked products based on available inventories and customer demands.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Gained knowledge of different meats to answer customer questions and suggest best cuts for various dishes.
- Maintained meat slicer, wrapping machine and other equipment to prevent breakdowns and delays.
- Used proper sanitation and food safety techniques to prevent food contamination and illness.
- Assisted customers with special requests to meet needs and make shopping experiences more pleasant.
- Rotated products to sell before expiration dates, prevent waste and keep food safety in check.
- Kept meat cases fully stocked, clean and properly labeled to allow customers to find products quickly.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Wrapped, boxed and weighed bakery department products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Foot LockerDetroit, MI
Sales Associate
09.2016 - 09.2017
Job overview
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed returns, exchanges and refunds in accordance with store policy.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built diverse and consistent sales portfolio.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Stayed current on company offerings and industry trends.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
Education
Denby High SchoolDetroit, MI
High School Diploma
05.2017 - 05.2017
University Overview
Skills
Merchandise sales techniques
undefinedCertification
Air Warfare Certification, US Navy
Timeline
Air Warfare Certification, US Navy
07-2021
Aviation Ordnanceman Technician
US Navy
08.2019 - Current
Plane Captain
US Navy
08.2019 - Current
Loader and Unloader
Lowe's
02.2019 - 08.2019
Bank Teller
TCF National Bank
03.2018 - 08.2019
Meat and Seafood Clerk
Kroger
09.2017 - 03.2018
Denby High School
High School Diploma
05.2017 - 05.2017
Sales Associate
Foot Locker
09.2016 - 09.2017