James William Revay
Parma,Ohio
Summary
Hi! Thank you for taking the time to review my application. Upon your evaluation, you should find that I am a welcoming Customer Service and Managerial professional who is adept at engaging with guests, assisting with their needs, and handling guest inquiries. I have consistent success in performing fast, high-quality task management in restaurant and retail settings while maintaining a clean, positive work environment. I have a commitment to ensuring each guest receives outstanding service by providing friendly and helpful support. I hope you consider me for this position. Thank you.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Captain
Chick-Fil-A
12.2022 - 04.2024
- Maintained a constant friendly attitude towards each guest while assisting them with their needs.
- Kept an intricate knowledge of the store and our policies in order to provide top notch service to each guest.
- Communicated with the kitchen staff about what different product the front of house staff needs to fulfill guest requests.
- Responsible for new employees in their training and growth.
- Communicated with other trainers what certain trainees excel at, and where they needed improvement.
- Created schedules for all other employees to follow throughout the shift, including what positions people are on, who needs breaks during certain blocks, and more.
- Adequately cleaned all areas of the store and sanitized equipments so it can be used without safety issues.
- Served guests in the Dining Room by offering them refills, trash cleanup, and offering to handle any issues they might have.
- Delivered orders to guests both inside and outside the restaurant as quickly as possible while maintaining a friendly energy.
- Put together and organized orders for guests.
- Identified spoiled or unsafe food before it left the employee area.
- Checked inventory throughout the store to ensure we have the product necessary for that day.
- Ensured the safety of guests at all times.
- Traveled to different locations to market the store to different age groups and audiences.
- Assembled and dismantled several modes of machinery within the store.
Manager
Arena 51 Laser Tag
10.2020 - 12.2022
- Maintained a constant positive energy to help guests feel more comfortable and welcome.
- Utilized organizational and multi-tasking skills to be able to simultaneously handle private parties, run the cash registers and front counter while also answering phones and handling guests and their issues with great customer service.
- Handled guest questions, complaints, and disputes through in-person and remote mediums.
- De-escalated disputes between guests
- Catered to parties and making sure they're on pace to finish their event on time while maintaining exceptional guest service.
- Organized and instructed crowds of people through procedures, helped them use equipment, and supervised games so no one was injured or treated unfairly.
- Assisted guests with handling equipment, learning about the game, and any questions or concerns they might have.
- Efficiently communicated needs of the store to fellow team members, and enacted plans based on what others communicated to me.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Organized team building exercise and events to construct a stronger team.
- Fully trained both Game Masters and Party Hosts while being responsible for their work.
- Monitored work of employees and ensured optimal performance.
- Encouraged new team members by praising their strengths and building on their shortcomings.
- Administered and performed all cashier functions and performed an efficient cash drawer and ensured accuracy in calculating all credit card payments.
- Issued maintenance in all areas of the store including arcade machines and arena.
- Cleaned and sanitized all areas of the store.
- Adapted to and aided guests who experience anxiety attacks, PTSD and other mental and physical issues.
- Checked inventory throughout the day to make sure the store has everything it needs to function properly.
- Closed the store each day by shutting down computer systems, putting away equipment, switching breakers, setting alarms, cleaning, and stocking.
- Marketed the store using multiple social media platforms.
Camera Operator
Jack Thistledown Racino
03.2020 - 06.2023
- Recorded and broadcasted horse races several times a day.
- Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events.
- Maintained a calm demeanor under pressure while managing difficult situations or unexpected challenges on set.
- Demonstrated flexibility in adapting to changing schedules or project requirements, maintaining focus on delivering high-quality footage within deadlines.
- Performed camera maintenance before, between, and after races.
- Worked with TriCaster to broadcast races.
- Renovated and maintained a clean and organized office space.
- Keep track of multiple strings of data between races.
Education
Diploma -
Cuyahoga Heights High School
4820 E 71st St, Cleveland, OH 4412506.2021
Trade School - Film And Video Production
Cuyahoga Valley Career Center
8001 Brecksville Rd, Brecksville, OH 4414106.2021
Skills
- Front of House Management
- Hospitality Expertise
- Exceptional Customer Service
- Leadership and Mentoring
- Teamwork and Collaboration
- Strong Verbal Communication
- Guest Engagement
- Efficiency and Productivity
- Conflict Resolution
- Quickly Adaptive
- Creative Solutions
Certification
- Adobe Certified Professional in Video Design
- Adobe Certified Associate in Digital Video Using Adobe Premiere Pro
- Adobe Certified Associate in Visual Design Using Adobe Photoshop
- Adobe Certified Associate in Visual Effects and Motion Graphics using Adobe After Effects
References
- Patrick Sobieski, Executive Director, Chick-Fil-A, Cuyahoga Falls, OH, 44221, (909) 518 - 8426
- Kollin Brown, Assistant Director, Chick-Fil-A, Cuyahoga Falls, OH, 44121, (330) 842 - 1536
- Daniel Hickman, Shift Leader, Chick-Fil-A, Cuyahoga Falls, OH, 44221, (330) 212 - 3510
- Robert Yasenchack, General Manager, AArena 51 Laser Tag, Middleburg Heights, OH, 44130, (440) 409 - 6480
- Adam Thompson, General Manager, Arena 51 Laser Tag, Middleburg Heights, OH, 44130, (216) 337 - 9939
- Grant Rogers, Assistant Manager, Arena 51 Laser Tag, Middleburg Heights, OH, 44130, (440) 346 - 7152
- Brian Waller, Assistant Manager, Arena 51 Laser Tag, Middleburg Heights, OH, 44130, (216) 225 - 3671
- John Powell, Director, Jack Thistledown Racino, North Randall, OH, 44128, (216) 633 - 2534
- Jon Sokol, Theater Director, Cuyahoga Heights School, Cuyahoga Heights, OH, 44125, (216) - 429 - 5700
Hobbies and Interests
- Video Production
- Game Design
- Media Analysis
- Environmentalism
- Wilderness Exploration
- Wildlife Preservation
- Travel
Timeline
Front of House Captain
Chick-Fil-A
12.2022 - 04.2024
Manager
Arena 51 Laser Tag
10.2020 - 12.2022
Camera Operator
Jack Thistledown Racino
03.2020 - 06.2023
Diploma -
Cuyahoga Heights High School
Trade School - Film And Video Production
Cuyahoga Valley Career Center
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