Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jamey Baker

Tippecanoe,IN

Summary

Dynamic Guest Service Representative at ZHotel with a proven track record in enhancing guest satisfaction through exceptional customer service and effective complaint handling. Detail-oriented and adaptable, I excel in optimizing guest accommodations and fostering positive relationships, ensuring memorable experiences while maintaining high standards of service excellence.

Overview

10
10
years of professional experience

Work History

Guest Service Representative

ZHotel
05.2025 - Current
  • Assisted guests with check-in and check-out processes, ensuring smooth transitions.
  • Responded to guest inquiries promptly, providing accurate information and resolving concerns.
  • Collaborated with housekeeping and maintenance teams to address guest needs efficiently.
  • Utilized reservation systems to manage bookings and optimize room availability.
  • Provided personalized service by anticipating guest needs and preferences during stay.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
  • Enhanced security measures, ensuring safe environment for guests and staff.
  • Fostered positive atmosphere, greeting guests warmly upon arrival.
  • Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
  • Learned the laundry protocol for washing, drying, and folding.
  • Learned putting the laundry away per par levels/per floor.

Caterer

Back 40 Sporting Clays and Banquet Hall
09.2016 - Current
  • Conducted post-event evaluations to assess performance and identify areas for improvement.
  • Trained and mentored junior staff on catering procedures and best practices.
  • Oversaw event execution, ensuring adherence to client specifications and service standards.
  • Implemented process improvements to enhance efficiency in food preparation and presentation.
  • Assisted in the successful execution of large-scale events by effectively delegating tasks to catering staff members.
  • Enhanced overall guest experience through detailed attention to presentation aesthetics, creating visually appealing food displays that showcased culinary craftsmanship.
  • Supported catering team members during high-stress situations, promoting a positive work environment and efficient problem-solving techniques.
  • Demonstrated flexibility in accommodating last-minute changes, contributing to seamless events and satisfied clients.
  • Coordinated logistics for off-site events, including transportation of food, equipment, and personnel, ensuring timely arrival and setup at various locations.
  • Streamlined communication between kitchen and service staff for smoother event execution, reducing errors and ensuring a cohesive dining experience for guests.
  • Provided personalized service to clients, working closely with them throughout the planning process to ensure their vision was realized.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Oversaw catering orders to verify accuracy and completeness.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Organized and picked up inventory orders from companies, prior to events.

Volleyball Coach/Substitute Teacher

Triton Jr. Sr. High School
08.2015 - Current
  • Developed and implemented training programs to enhance athlete skills and teamwork.
  • Analyzed player performance data to optimize strategies and improve overall team results.
  • Mentored junior coaches, fostering professional growth and enhancing coaching techniques.
  • Organized competitive schedules and managed logistics for tournaments and matches.
  • Cultivated strong relationships with athletes, promoting motivation and personal development.
  • Collaborated with sports officials to ensure compliance with regulations during events.
  • Conducted regular assessments of player progress, adjusting training plans accordingly.
  • Led team meetings, facilitating communication between players, parents, and coaching staff.
  • Provided guidance and mentorship to volleyball athletes to help reach full potential.
  • Collaborated with fellow coaches to share best practices, leading to overall program improvement.
  • Established a supportive environment that encouraged growth, accountability, sportsmanship among players.
  • Created positive and encouraging environment to motivate athletes to give best efforts.
  • Worked individually with players when struggling to enhancer confidence and strengthen court skills.
  • Enhanced athletes'' skills through targeted drills, strength training, and individualized coaching.
  • Expanded community outreach with youth volleyball clinics, increasing youth participation in the sport.
  • Motivated athletes to continually improve their skills both on and off the court, resulting in increased success at competitive events.
  • Monitored and evaluated performance of athletes to identify weaknesses and provide feedback for further improvement.
  • Ensured athlete safety during practices and competitions by following proper protocols and guidelines.
  • Prepared athletes for special competitions and tournaments.
  • Improved team performance by developing and implementing strategic game plans and practice sessions.
  • Developed players'' teamwork abilities by organizing team-building activities and fostering a positive team culture.
  • Researched and implemented new training methods and technologies to increase athleticism.
  • Organized travel logistics for away games, ensuring efficient transportation arrangements for all team members.
  • Consistently led teams to playoff appearances through effective coaching techniques and strong leadership skills.
  • Coordinated with parents, boosters, and other resources to meet team needs involving equipment and travel arrangements.
  • Stretched, warmed up, and completed conditioning exercises properly to reduce injuries.
  • Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
  • Assisted in fundraising efforts to support the volleyball program, enabling the purchase of new equipment and uniforms.
  • Increased college recruitment opportunities for athletes by maintaining relationships with collegiate coaches and promoting player successes.
  • Facilitated scouting and recruitment of promising talent, significantly strengthening team's future prospects.
  • Increased team cohesiveness and morale, organizing regular team-building activities.
  • Achieved notable reduction in player injuries by implementing comprehensive injury prevention and recovery protocol.
  • Collaborated with parents and faculty to support student success and address challenges.
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
  • Followed lesson plans as written by the teachers
  • Wrote a follow-up report at the end of the day

Education

No Degree - Education

Kellogg Community College
Battle Creek, MI

High School Diploma -

Triton Junior Senior High School
Bourbon, IN
05-1999

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Flexible schedule
  • Guest relations
  • Complaint handling
  • Data entry proficiency

Timeline

Guest Service Representative

ZHotel
05.2025 - Current

Caterer

Back 40 Sporting Clays and Banquet Hall
09.2016 - Current

Volleyball Coach/Substitute Teacher

Triton Jr. Sr. High School
08.2015 - Current

No Degree - Education

Kellogg Community College

High School Diploma -

Triton Junior Senior High School

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Jamey Baker