Jamey Bonds
Chattanooga,TN
Summary
Detail-oriented team player with the ability to handle multiple projects simultaneously with a high degree of accuracy while maintaining a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable about labeling, and decorating products in high-volume, deadline-driven production settings.
Overview
16
16
years of professional experience
Work History
Production Embroidery Specialist
Pro Logo Depot a Division of PRO Marketing LLC
04.2019 - 10.2024
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Enhanced embroidery quality by implementing advanced techniques and tools in the production process.
- Managed time effectively while working on multiple projects simultaneously, meeting all required deadlines.
- Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
- Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Performed quality assurance duties by reviewing embroidery orders for compliance with customer purchase orders and requests.
- Positioned hoops on fabric, trimmed unnecessary threats and folded and bagged items to prepare for delivery to customers.
Shipping and Receiving
Pro Logo Depot a Division of PRO Marketing LLC
11.2017 - 05.2019
- Moved material to and from finishing to shipping and receiving or warehouse storage.
- Assisted in training new associates, sharing best practices for successful shipping and receiving operations.
- Managed packing, shipping and receiving of gallery art and other mail and packages.
- Performed data entry to maintain accurate records of inventory levels and shipping and receiving logs for management reports.
- Coordinated the shipping and receiving process, ensuring accurate documentation and timely delivery of goods to customers.
- Oversaw the shipping and receiving processes, ensuring accuracy and timeliness of all incoming shipments as well as outgoing orders sent to customers or other locations within the organization''s network.
- Fostered a positive workplace culture by promoting open communication, teamwork, and recognition of individual achievements within the shipping and receiving team.
Digital, Inside and Event Marketing Manager
Pro Logo Depot a Division of PRO Marketing LLC
09.2015 - 12.2017
- Leveraged data-driven insights to refine marketing efforts and improve overall campaign performance.
- Developed comprehensive event marketing plans, incorporating traditional advertising methods alongside innovative digital tactics to achieve desired results.
- Streamlined event logistics, ensuring smooth execution and positive attendee experiences.
- Cultivated a loyal customer base through personalized outreach campaigns that fostered meaningful connections between brand and audience members.
- Managed budgets effectively, optimizing resource allocation for maximum impact on event success.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Mentored local personnel on best practices and protocols to maximize productivity.
- Created and managed social media campaigns to increase brand engagement.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Developed creative presentations, trend reports, kitted assets, and product data sheets.
- Optimized email campaigns to increase open and click-through rates.
- Launched new product lines at major trade shows, generating buzz around innovative offerings and driving sales growth.
Order Processor
Pro Logo Depot a Division of PRO Marketing LLC
07.2013 - 09.2015
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Processed customer orders in line with established policies and procedures.
- Updated company tracking system with latest information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
- Contributed to process improvement initiatives by identifying areas for potential enhancements within the order processing department.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Created shipping and invoicing documents with accurate customer, destination, and materials information to meet shipper standards and identify any hazardous contents.
Sales Associate
Pro Logo Depot a Division of PRO Marketing LLC
01.2009 - 07.2013
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Customer Service Manager
Pro Logo Depot a Division of PRO Marketing LLC
05.2008 - 01.2009
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Kept accurate records to document customer service actions and discussions.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
Education
Business
University of Chattanooga
Chattanooga, TNSkills
- Quality control inspection
- Adaptability to trends
- Sales and Marketing
- Visual Communication
- Deadline Adherence
- Monogramming Techniques
- Thread Color Selection
- Embroidery machine operation
- Teamwork and Collaboration
- Attention to Detail
- Multitasking
- Excellent Communication
Timeline
Production Embroidery Specialist
Pro Logo Depot a Division of PRO Marketing LLC
04.2019 - 10.2024
Shipping and Receiving
Pro Logo Depot a Division of PRO Marketing LLC
11.2017 - 05.2019
Digital, Inside and Event Marketing Manager
Pro Logo Depot a Division of PRO Marketing LLC
09.2015 - 12.2017
Order Processor
Pro Logo Depot a Division of PRO Marketing LLC
07.2013 - 09.2015
Sales Associate
Pro Logo Depot a Division of PRO Marketing LLC
01.2009 - 07.2013
Customer Service Manager
Pro Logo Depot a Division of PRO Marketing LLC
05.2008 - 01.2009
Business
University of Chattanooga
Similar Profiles
Crystal KuktaCrystal Kukta
Office Manager/ Bookkeeper at PRO Marketing LLCOffice Manager/ Bookkeeper at PRO Marketing LLC
Johnathan BarsnessJohnathan Barsness
Email Marketing Specialist at VO Marketing Pro, LLCEmail Marketing Specialist at VO Marketing Pro, LLC
Bailey JensenBailey Jensen
Paid Marketing Analyst at Growth Marketing ProPaid Marketing Analyst at Growth Marketing Pro