Jamey Fraser
Navarre,FL
Summary
Enthusiastic Customer Service Representative eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and training in data entry. Motivated to learn, grow and excel in data entry and customer service.
Reliable employee seeking Data Entry and Customer Service position. Offering excellent communication and good judgment.
Overview
17
17
years of professional experience
Work History
Assistant Installer
A Team Cultured Marble
Valparaiso, FL
10.2014 - Current
- Operated tools, equipment and machinery according to safety standards.
- Calculated materials and time needed for each job.
- Installed complete systems at new residential and business construction sites.
- Updated logs of actions taken using computer tracking system.
- Assisted workers by organizing supplies, passing tools and managing equipment.
Call Center Representative
West
Pensacola, FL
12.2013 - 10.2014
- Engaged in learning and development opportunities to promote continued performance improvement.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Educated customers on company systems, form completion and access to services.
- Assisted [Number] customers by answering questions, responding to inquiries and handling telephone requests.
Service Manager
AEI
Navarre, FL
11.2012 - 12.2013
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Followed up with customers during and after installations to verify satisfaction.
- Inspected rental equipment before and after rentals, marking changes in conditions and charging customers when necessary.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Assessed employee work and improved performance with [Type] and [Type] approaches.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Call Center Representative
AEI
Navarre, FL
01.2012 - 11.2012
- Engaged in learning and development opportunities to promote continued performance improvement.
- Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
- Educated customers on company systems, form completion and access to services.
- Assisted [Number] customers by answering questions, responding to inquiries and handling telephone requests.
Sergeant of Marines
United States Marine Corps
Marine Corps Base Camp Lejeune, NC
08.1996 - 03.2003
- Supervised manual and automated supply strategies, and connected with supply and data processing teams to facilitate communication and collaboration.
- Conducted and oversaw interrogations, briefings and debriefings.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Inspected and maintained Information Systems, Data Entry Systems and machinery and parts for operation.
Education
Bachelor of Arts - Information Technology Project Management
Northwest Florida State College
Niceville, FL06.2012
Associate of Science - Information Technology Management
Northwest Florida State College
Niceville, FL06.2012
Associate of Arts - General Studies
Northwest Florida State College
Niceville, FL06.2010
Skills
- Customer Relations
- Upbeat and Positive Personality
- Customer Account Management
- Courteous with Strong Service Mindset
- Responding to Difficult Customers
- Calm and Professional Under Pressure
- Multitasking and Prioritization
- Data Entry and Maintenance
- Understanding Customer Needs
- Verbal and Written Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Installer
A Team Cultured Marble
10.2014 - Current
Call Center Representative
West
12.2013 - 10.2014
Service Manager
AEI
11.2012 - 12.2013
Call Center Representative
AEI
01.2012 - 11.2012
Sergeant of Marines
United States Marine Corps
08.1996 - 03.2003
Bachelor of Arts - Information Technology Project Management
Northwest Florida State College
Associate of Science - Information Technology Management
Northwest Florida State College
Associate of Arts - General Studies
Northwest Florida State College
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