Jamey Higgins
Albany,NY
Summary
Seeking a challenging position with a company that values my skills and allows me to apply the knowledge gained from diverse experience. Eager to contribute to the growth and development of the organization, leveraging expertise to make a meaningful impact.
Overview
11
11
years of professional experience
Work History
Ticket Agent/substitute Supervisor
Unifi Aviation/United Airlines
10.2021 - Current
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Researched and resolved customer ticketing issues to promote satisfaction.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Resolved customer complaints promptly, maintaining a professional demeanor and positive company image.
- Enhanced customer satisfaction by efficiently managing ticket reservations, cancellations, and modifications.
- Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
- Verified passenger identification and processed required travel documents for smooth boarding procedures.
- Facilitated group bookings for corporate clients or large parties, ensuring seamless coordination of travel arrangements.
- Gathered supporting documents to complete end-of-shift reporting and explain discrepancies.
Residential Counselor (Residential Treatment Facility)
Parsons Child and Family Center
05.2017 - 01.2022
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Monitored and documented client progress toward meeting goals and objectives.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
Direct Support Professional/Assistant Manager
Rensselaer County ARC
11.2015 - 06.2020
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Accompany patients to doctor’s appointment and bring necessary documents or medication
- Administer medication per instructions and develop systems to ensure patients continue regime when alone
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Advocated for clients'' rights within the broader community, raising awareness about issues affecting those with disabilities.
- Assisted with daily living activities, running errands, and household chores.
Direct Support Professional/Overnight Direct Shift Coordinator
Lexington Center of Albany
09.2013 - 11.2015
- Supervised & trained the direct support professionals during my shift
- Collaborated with Residence Manager regarding scheduling & call outs
- Responsible for the overall functioning of the facility in the absence of the Residence Manager
- Provided Direct Care as needed-administering medication, meal preparation, checking daily vitals, etc
- Kept patient environment safe and hazard free
Home Health Aide
Eddy VNA
09.2014 - 10.2015
- Monitored patient condition by observing their physical and mental condition
- Supported patients by providing housekeeping & laundry services; preparing & serving meals; running errands; & bathing
Education
Phlebotomy - Health Care
Capital District EOC
Albany, NY 07.2024 - 07.2024
General Education Diploma -
Department of Education
Albany, NY09.2006
Skills
- Patience and Tolerance
- Accurate data entry
- Customer Service-Oriented
- Data Entry
- Payment Processing
- POS Systems
- Data Management
- Basic computer skills
- Information assistance
References
Furnished Upon Request
Timeline
Phlebotomy - Health Care
Capital District EOC
07.2024 - 07.2024
Ticket Agent/substitute Supervisor
Unifi Aviation/United Airlines
10.2021 - Current
Residential Counselor (Residential Treatment Facility)
Parsons Child and Family Center
05.2017 - 01.2022
Direct Support Professional/Assistant Manager
Rensselaer County ARC
11.2015 - 06.2020
Home Health Aide
Eddy VNA
09.2014 - 10.2015
Direct Support Professional/Overnight Direct Shift Coordinator
Lexington Center of Albany
09.2013 - 11.2015
General Education Diploma -
Department of Education
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