Windows Excell
Jamey Jenny
Laborer/Sales Specialist
Clinton,NY
Summary
Diligent team member knowledgeable about organizing supplies, operating equipment and helping skilled workers complete demanding work. Outstanding skilled laborer working in commercial and residential construction. Talented laborer with solid experience, teamwork abilities and understanding of safety. Competent helping teams complete work through effective materials handling, trash removal and equipment operation. Reliable individual with over 15 years working effectively and safely on large projects. Extensively trained in OSHA and Forklift/Skid steer use. Committed to fantastic final products, safe work sites and overall productivity. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of project at hand and time frame to complete the job. Motivated to learn, grow and excel in construction. Successful Specialist with 9 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. Competent Specialist driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
2
2
Certifications
Work History
Construction Laborer
Shafer & Sons
Westmoreland, NY
2018.08 - 2021.07
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
- Gathered waste and trash from job sites for placement in refuse containers to keep job sites clean and organized.
- Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
- Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
- Operated power equipment to move materials and promote job efficiency.
- Utilized hammers, saws, squares, levels and fastening devices to complete projects.
- Prepared job sites for work plans by measuring and marking different distances.
- Operated equipment such as fork trucks and skidders.
- Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.
- Recognized and reported potential project challenges and assisted with solutions.
- Helped successfully complete $50,000 Pole Barns/ Garages project ahead of schedule.
- Communicated with equipment operators to effectively assign equipment and manage smooth materials movements.
- Used radios and hand signals to coordinate communication between equipment operators and ground workers.
Concrete Construction Laborer
Gary Spaven And Sons
Vernon, New York
2014.09 - 2018.05
- Measured precise amounts of concrete and verified levelness to improve quality of finished product.
- Installed rebar and molded expansion joints and edges for concrete projects.
- Maintained clean, safe worksite for team safety and to help keep projects on-track.
- Demolished and repaired old concrete surfaces.
- Created specific finishes on poured concrete.
- Routinely lifted and moved items weighing up to 80 pounds.
- Set wood and other forming materials to prepare for concrete pours.
- Leveled, smoothed and finished surfaces of poured concrete for construction projects.
- Mixed, spread and patched concrete to specifications.
- Applied concrete fabrication techniques to achieve desired project specifications, quality and code standards.
- Trained new laborers in crew processes and safety behaviors.
- Assisted crew members with positioning trucks and moved discharge chute to guide concrete into forms.
- Operated equipment such as forklifts safely to efficiently complete site work.
- Adhered to safety and reporting procedures.
- Engaged with customers and subcontractors and provided timelines for project completion.
- Monitored inventory of key tools and materials used at each project site to provide consistent availability.
- Reviewed all project documentation and blueprints to prioritize and schedule job tasks.
- Wore correct clothing and protective equipment for jobs.
Retail Sales Specialist
Lowes Home Improvment
New Hartford, NY
2005.08 - 2014.07
- Displayed merchandise by arranging in appealing ways to boost sales.
- Handled in-store purchase payment processing with cash and credit cards.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Issued receipts and processed refunds, credits or exchanges.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Answered questions about store policies and addressed customer concerns.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Conducted ongoing staff development to help employees achieve growth within job roles.
- Greeted customers and helped with product questions, selections and purchases.
- Informed customers of current store promotions to encourage additional sales purchases.
- Tracked down hard-to-find merchandise at diverse locations.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Assisted customers with selecting appropriate floor types and styles.
- Drove team revenue totals by bringing in top sales numbers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Listened to customer needs and desires to identify and recommend optimal products.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Answered average of 15 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
Department Manager
Walmart
New Hartford, NY
2003.09 - 2005.06
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Developed empowering employee culture focused on equipping employees to independently meet customer needs.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Helped customers complete purchases, locate items and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Supported loss prevention goals by monitoring shopper behavior.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
GED -
Clinton Central Schools
Clinton 1993.06 - 2002.02
Skills
OSHA safety guidelines
Painting
Framing
Forklift safety
Team-oriented and dependable
Safety and compliance
Policies and procedures
Strategic planning
Sales and marketing
Verbal and written communication
Technical Support
Customer support
Documentation and reporting
Accomplishments
- Achieved Sales Goals by completing Estimates and customer service with accuracy and efficiency.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Collaborated with team of six in the development of the installation process.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Software
Certification
Forklift License
Timeline
Forklift License
2022-01
OSHA 10
2022-01
Construction Laborer
Shafer & Sons
2018.08 - 2021.07
Concrete Construction Laborer
Gary Spaven And Sons
2014.09 - 2018.05
Retail Sales Specialist
Lowes Home Improvment
2005.08 - 2014.07
Department Manager
Walmart
2003.09 - 2005.06
GED -
Clinton Central Schools
1993.06 - 2002.02