Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
12
12
years of professional experience
Work History
Human Resource Coordinator/Deputy Clerk
North Davis Fire District
08.2022 - Current
Create and organize employee personnel files, both electronic and hard copies.
Assist in preparing payroll, updating data spreadsheets tracking hours, vacation and sick leave usage, etc.
Schedule and sit in on new hire interviews, as well as complete their onboarding processes and paperwork.
Manage the front desk, assist the public, and answer phones.
Attend board meetings and take down the minutes.
Organize receipts to match up with expenses for accurate record keeping.
Manage worker's compensation claims and correspond with the insurance company.
Enroll employees in benefits such as insurance, retirement, gym membership, etc.
Tracking employee performance evaluations and updating pay based on performance.
Managing interns' schedules, paperwork, and any issues that arise during their time here.
Invoicing and keeping track of receipts for various Fire Marshal services.
Sending out company-wide memos with updated policies and announcements.
Clinic Support Scheduling Specialist
Greater Lakes Mental Healthcare
10.2019 - 09.2021
Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
Acted as first point of contact and set appointments for prospective clients.
Provided detailed information about available services and requirements.
Called customers to coordinate schedules and set appointments.
Documented calls and appointments using Epic.
Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
Developed strong relationships with employees, fostering an atmosphere of trust that facilitated open dialogue about scheduling preferences or concerns.
Established rapport with callers to build loyalty and support retention goals.
Organized, maintained and updated information in computer databases.
Operated multi-line telephone system to answer and direct high volume of calls.
Confirmed appointments, communicated with clients, and updated client records.
Handled assignments independently with good judgement and critical thinking skills.
Sorted, received, and distributed mail correspondence between departments and personnel.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Monitored and screened visitors to verify accessibility to inter-office personnel.
Administrative Assistant
Northwest Neurobehavioral Health
04.2018 - 07.2019
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Managed filing system, entered data and completed other clerical tasks.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Assisted coworkers and staff members with special tasks on daily basis.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Shift Supervisor
Eva Carlston Academy
01.2016 - 02.2018
Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Carrying out daily tasks with teenagers living in a residential treatment center. Ensuring safety, growth, and teaching.
Managing communication between directors, staff, counselors, and other team members.
Managed crisis situations with clients and collaborated with directors while instructing staff.
Administering daily medications to clients and adhering to safety protocols.
Coordinating scheduling and assignments among staff members working my shift.
Provide emotional support to clients struggling with mental health concerns.
Group Quality Coach
Conservice
12.2012 - 12.2015
Monitored key performance indicators to track progress toward quality objectives and adjust strategies as needed.
Improved overall product performance with meticulous attention to detail during testing phases.
Delegated daily workload among team members.
Communicated with the client daily through emails and phone calls to provide updates on tasks.
Communicating with team members when there are quality or job performance concerns.
Troubleshooting unusual situations when setting up utilities for residential properties owned by real estate companies.
Education
Bachelor of Science - Family, Consumer, And Human Development
Utah State University
Logan, UT
Skills
Teamwork and Collaboration
Problem-Solving
Time Management
Attention to Detail
Documentation and Recordkeeping
Analytical and Critical Thinking
Self Motivation
Customer Relationship Management
Multitasking
Reliability
Effective Communication
Decision-Making
Timeline
Human Resource Coordinator/Deputy Clerk
North Davis Fire District
08.2022 - Current
Clinic Support Scheduling Specialist
Greater Lakes Mental Healthcare
10.2019 - 09.2021
Administrative Assistant
Northwest Neurobehavioral Health
04.2018 - 07.2019
Shift Supervisor
Eva Carlston Academy
01.2016 - 02.2018
Group Quality Coach
Conservice
12.2012 - 12.2015
Bachelor of Science - Family, Consumer, And Human Development