Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jamey Magee

North Ogden,UT

Summary

Human Resources and Operations Leader| Talent Acquisition | Employee Relations

Results-driven HR Specialist and Recruiter with over 10 years of progressive experience in workforce planning, full-cycle recruitment, employee relations, and compliance. Proven ability to lead cross-functional teams, optimize HR processes, and drive organizational performance. Recognized for fostering a positive workplace culture, enhancing employee engagement, and aligning talent strategies with business goals. Adept in both government and private sector environments, I am now seeking to bring deep expertise in HR leadership to a dynamic private sector organization.

Overview

16
16
years of professional experience

Work History

Human Resource Specialist & Recruiter

IRS
Ogden, UT
08.2019 - Current
  • Recruited and filled over 16,000 roles annually, collaborating with hiring managers to attract and retain top talent.
  • Streamlined onboarding and orientation processes, enhancing new hire retention and readiness.
  • Ensured organizational compliance with HR laws and federal policies; served as a key advisor on employment matters.
  • Led initiatives in workforce planning and succession strategy, aligning talent with organizational goals.
  • Resolved employee relations issues through investigation, coaching, and mediation.
  • Developed and delivered employee training and professional development programs.
  • Hand-picked by upper management to attend Direct Hire Events in Austin, TX, Ogden, UT, and Kansas City, MO.
  • Developed and maintained comprehensive resource inventory systems for tracking and managing assets.
  • Coordinated relevant outside resources and helped secure necessary referrals.
  • Collaborated with department heads to forecast future resource needs and develop strategic acquisition plans.
  • Assisted in developing budget proposals for new projects involving resources.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Utilizes appropriate analytical techniques, skills, and judgment to perform assigned tasks or current business processes.
  • Proactively engaged with employment offices, colleges, high schools, city government officials, official advertisement agencies, and state representatives via email and phone to promote external job opportunities and educate the public on the IRS hiring processes.

Submission Processing Manager

IRS
Ogden, UT
08.2017 - 08.2019
  • Managed teams of up to 25 employees, overseeing performance, labor relations, and daily operations.
  • Launched new onboarding and training programs, improving new hire productivity by 30%.
  • Led process improvement projects, increasing operational efficiency, and reducing errors.
  • Partnered with senior leadership to implement coaching and performance development frameworks.
  • Oversaw timekeeping, payroll corrections, and HR records management in compliance with labor law.
  • Monitored daily production activities, ensuring accuracy of data entry and quality control.
  • Evaluated business operations compliance with regulatory and internal standards.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Collaborated with stakeholders across the organization on process-related projects.
  • Assisted in the development of reports to track progress against established goals.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Worked with cross-functional teams to achieve goals.

Lead Contact Representative

IRS
Ogden, UT
02.2009 - 08.2017
  • Delivered high-level customer service while interpreting and communicating complex tax law.
  • Assisted in the processing of installment agreements, payment extensions, and collection action delays to help taxpayers maintain compliance.
  • Handled case management, compliance reviews, and conflict resolution with confidentiality.
  • Mentored team members and supported training, contributing to higher service quality and team morale.
  • Developed and implemented training programs for new hires and existing staff.
  • Collected deposits or payments and arranged for billing.
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.
  • Performed regular quality assurance checks on staff members' phone conversations with customers.
  • Initiated follow-up contact with customers as needed to resolve issues or obtain additional information.
  • Generated weekly and monthly reports detailing key performance indicators such as number of calls answered, average wait times.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Researched complex cases that required additional investigation or review by other departments.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized various software and tools to streamline processes and optimize performance.

Education

High School Diploma -

Ogden High
Ogden, UT
05-1995

Skills

  • Talent Acquisition and Workforce Planning
  • Employee Relations and Conflict Resolution
  • HR Compliance and Employment Law
  • On-boarding and Training Development
  • Performance Management and Coaching
  • Operational Efficiency and Process Improvement
  • Cross-functional leadership and change management
  • Strategic HR Planning and Reporting

Accomplishments

  • Certified Instructor Training Course (CITC), 2017-2019
  • Leadership Development Programs (FMS, LDP, FLRP), 2017
  • Mentor/Protégé Program - Protégé, 2017-Present
  • Training Cadre & On-the-Job Trainer, 2015-2019
  • Career Learning Plan (CLP), 2009-Current
  • Real Estate License, 2005-2022

Timeline

Human Resource Specialist & Recruiter

IRS
08.2019 - Current

Submission Processing Manager

IRS
08.2017 - 08.2019

Lead Contact Representative

IRS
02.2009 - 08.2017

High School Diploma -

Ogden High

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Jamey Magee