Summary
Overview
Work History
Education
Skills
Five-Star fobes training
Timeline
Generic

Jamey Morin

Front Desk Representative
Atascadero,CA

Summary

Guest-oriented professional with a strong background in hospitality, seeking to enter back into a hospitality career as a Guest Service Representative. Highly skilled in managing guest needs while quickly addressing and correcting issues with rooms or service to maximize guest experiences. Accomplished in delivering world-class service to national and international guest while reinforcing hotel brand and increasing customer loyalty.

Overview

10
10
years of professional experience
4
4
years of post-secondary education

Work History

Table Games Dealer

The Wynn Resort
Las Vegas, NV
01.2011 - 12.2013
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.

Guest Relations Manager

Mirage Hotel
Las Vegas, NV
08.2010 - 01.2012
  • Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
  • Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
  • Oversaw regulated greeting and internal processing of guests upon arrival.
  • Surveyed guests to check for areas in need of improvement.
  • Coached and developed associates to improve soft skills and recovery techniques.

Hotel Manager

Mirage Hotel
Las Vegas, NV
07.2008 - 08.2010
  • Oversaw day-to-day Hotel operations.
  • Managed and supervised front and back office daily duty shifts.
  • Ensured consistent five star quality of guest service from all departments.
  • Trained new employees, demonstrating best methods for serving clients and guests
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction.
  • Increased customer service ratings through personable service.
  • Ensured guest room satisfaction.
  • Supervised front desk agents and helped to resolve guest and room issues.
  • Provided services efficiently and with high level of accuracy to all VIP guest.

Guest Service Representative

Mirage Hotel
Las Vegas, NV
02.2005 - 08.2008
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Resolved guest issues within limits of authority.


Education

No Degree - Hospitality

College of Southern Nevada
Las Vegas, NV
05.2001 -

High School Diploma -

Antelope High School
Antelope, CA
08.1999 - 06.2003

Skills

Guest service

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Five-Star fobes training

Forbes 5-star training included a variety professional development classes to enhance customer service skills.

Timeline

Table Games Dealer

The Wynn Resort
01.2011 - 12.2013

Guest Relations Manager

Mirage Hotel
08.2010 - 01.2012

Hotel Manager

Mirage Hotel
07.2008 - 08.2010

Guest Service Representative

Mirage Hotel
02.2005 - 08.2008

No Degree - Hospitality

College of Southern Nevada
05.2001 -

High School Diploma -

Antelope High School
08.1999 - 06.2003

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Jamey MorinFront Desk Representative