Jameya Williams
Troy,NC
Overview
8
8
years of professional experience
1
1
Certification
Work History
QSR Team Member
Dairy Queen
02.2024 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Trained new team members by relaying information on company procedures and safety requirements.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
Certified Nursing Assistant
Rescare
03.2018 - 09.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Certified Nursing Assistant
Autumn Care of Biscoe
11.2016 - 06.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
Library Assistant
Montgomery County Public Library
05.2016 - 08.2016
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Maintained a well-organized collection through diligent shelving, shelf-reading, and inventory management tasks.
- Answered questions from patrons and helped to find desired materials.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Contributed to the library''s overall mission by performing additional tasks or responsibilities as assigned, adapting quickly to new challenges and demands.
Education
Certification - Certified Nursing Assistant
Montgomery Community College
Troy, NC11.2016
Diploma -
West Montgomery High School
Mount Gilead, NC06.2012
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Clear Communication
- Attention to Detail
- Cash Handling
- Flexible Schedule
- Money Handling
- Computer Skills
- Training and mentoring
- Order Preparation
- Sales and Marketing
- Equipment Maintenance
Certification
Nursing Assistant, 12/01/18, 12/01/20
Willing To Relocate
- Pinehurst, NC
- Asheboro, NC
- Aberdeen, NC
Assessments
- Administrative assistant/receptionist, Proficient, 12/01/21, Using basic scheduling and organizational skills in an office setting
- Technical support: Customer situations, Proficient, 09/01/23, Responding to technical support situations with sensitivity
- Attention to detail, Proficient, 08/01/21, Identifying differences in materials, following instructions, and detecting details among distracting information
- Retail customer service, Proficient, 12/01/21, Responding to customer situations in a retail setting
- Work style: Professionalism, Proficient, 02/01/22, Tendency to be accountable, professional, open to feedback, and act with integrity at work
- Work style: Reliability, Proficient, 02/01/24, Tendency to be reliable, dependable, and act with integrity at work
- Customer focus & orientation, Proficient, 02/01/22, Responding to customer situations with sensitivity
- Scheduling, Proficient, 02/01/22, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Customer service, Proficient, 02/01/20, Identifying and resolving common customer issues
- Front desk agent (hotel), Proficient, 02/01/22, Selecting hotel rooms based on verbal requests and identifying errors in hotel data
- Sales skills, Proficient, 09/01/21, Influencing and negotiating with customers
Timeline
QSR Team Member
Dairy Queen
02.2024 - Current
Certified Nursing Assistant
Rescare
03.2018 - 09.2018
Certified Nursing Assistant
Autumn Care of Biscoe
11.2016 - 06.2017
Library Assistant
Montgomery County Public Library
05.2016 - 08.2016
Certification - Certified Nursing Assistant
Montgomery Community College
Diploma -
West Montgomery High School