Jami Black

• Assessed nutritional needs of participants to provide individual and family nutrition education.
• Developed and implemented action plans to improve nutrition deficiencies and excesses.
• Relayed order information to kitchen area and assisted other workers in preparing foods according to recipes.
• Instructed children and families on appropriate therapeutic diets to help manage medical conditions.
• Inspected meals served for conformance to prescribed diets, palatability and appearance.
• Generated menus for 400+ children based on preferences, wellness goals and dietary needs.
• Monitored food temperature, discarding items not stored correctly.
• Followed food safety practices and sanitation guidelines.
• Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
• Assisted in setting up and breaking down kitchen stations.
• Maintained composure and work quality while under stress.

• Engaged with customers to check satisfaction with product quality, store cleanliness and service delivery
• Oversaw food and beverage operations in line with health code standards and good practices for consumer safety
• Recruited, hired and trained 5-8 customer-focused employees and built loyal, engaged and productive team with commitment to store success
• Transformed unkempt, dusty store into sparkling clean, inviting retail showcase and inspired and incentivized team to continually maintain immaculate environment
• Supervised worker activities to consistently complete opening, closing and daily procedures
• Monitored employee productivity and suggested improvements for better productivity and service delivery
• Orchestrated and launched computerized inventory management system that kept store shelves continually stocked with products customers needed
• Coordinated routine responsibilities of staff and allocated resources to meet customer demand
• Modeled service by treating customers as valued guests and cultivated congenial and profitable relationships with customers, resulting in unmatched level of return buyers
• Resolved customer inquiries and complaints requiring management-level escalation
• Interviewed prospective employees and provided input to HR on hiring decisions
• Remained calm and professional in stressful circumstances and effectively diffused tense situations
• Completed thorough opening, closing and shift change functions to maintain operational standards each day
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
• Delegated work to staff, setting priorities and goals
• Mediated conflicts between employees and facilitated effective resolutions to disputes
• Reviewed completed work to verify consistency, quality and conformance.

• Maintained a home of 5 while pregnant with twins

• Engaged with customers to check satisfaction with product quality, store cleanliness and service delivery
• Oversaw food and beverage operations in line with health code standards and good practices for consumer safety
• Recruited, hired and trained [Number] customer-focused employees and built loyal, engaged and productive team with commitment to store success
• Monitored employee productivity and suggested improvements for better productivity and service delivery
• Supervised worker activities to consistently complete opening, closing and daily procedures
• Transformed unkempt, dusty store into sparkling clean, inviting retail showcase and inspired and incentivized team to continually maintain immaculate environment
• Coordinated routine responsibilities of staff and allocated resources to meet customer demand
• Modeled service by treating customers as valued guests and cultivated congenial and profitable relationships with customers, resulting in unmatched level of return buyers
• Revitalized under-performing store, boosted sales and profits to highest level among stores in regional chain and retained staff members at unprecedented levels
• Resolved customer inquiries and complaints requiring management-level escalation
• Delegated work to staff, setting priorities and goals
• Mediated conflicts between employees and facilitated effective resolutions to disputes
• Reviewed completed work to verify consistency, quality and conformance
• Remained calm and professional in stressful circumstances and effectively diffused tense situations
• Recruited and trained new employees to meet job requirements
• Completed thorough opening, closing and shift change functions to maintain operational standards each day
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
• Assigned work and monitored performance of project personnel
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback
• Evaluated individual and team business performance and identified opportunities for improvement.

• Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
• Completed thorough opening, closing and shift change functions to maintain operational standards each day
• Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
• Prepared employee schedules to maintain appropriate staffing levels during peak periods
• Scheduled and directed staff in daily work assignments to maximize productivity
• Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
• Optimized profits by controlling food, beverage and labor costs
• Resolved and investigated complaints regarding service, food quality and accommodations
• Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas
• Managed accounts payable, accounts receivable and payroll
• Maintained safe working and guest environment to reduce risk of injury and accidents
• Created detailed reports on weekly and monthly revenues and expenses
• Trained new employees to perform duties
• Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank
• Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
• Resolved problems or concerns to satisfaction of involved parties
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
• Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry
• Assisted staff by serving food and beverages or bussing tables
• Oversaw food preparation, production and presentation according to quality standards.

• Maintained detailed inventory of bar supplies and stocked work areas
• Completed thorough opening, closing and shift change functions to maintain operational standards each day
• Interviewed, hired and trained staff to improve customer retention and bolster sales
• Restocked beer and liquor regularly and after special events
• Increased revenue by promoting additional products and assisting with beverage menu
• Monitored cash intake to reduce discrepancies
• Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands
• Poured wine, beer and cocktails for patrons
• Planned and coordinated special events to boost customer numbers and profits
• Reorganized bar stations to streamline service flow
• Recommended food and drinks to patrons based on preference, pairings and special promotions.

Maintained a home of 3 children & spouse

• Secured controlled narcotics and distributed medication on schedule to meet patient needs and minimize misuse opportunities.
• Participated in service education programs, patient care conferences and staff meetings to advance knowledge and foster multidisciplinary communication.
• Assisted in development and implementation of service plans related to nursing and patient health care needs.
• Reported general, physical, and mental condition of patients to support care initiatives.
• Supported personal care needs, shopping for groceries, and cleaning house.
• Administered medications and treatments as prescribed by physicians.
• Maintained open availability to rotate through on-call periods, night shifts and weekend visits.
• Scheduled appointments and transported patients to medical facilities using personal transportation.

• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Provided physical assessments, medication, and chronic disease management to home health patients.
• Administered different therapies and medications in line with physician orders and treatment plan.
• Determined and addresses individual home care needs by completing detailed assessments and reviewing documentation.
• Collaborated with vendors to procure medical equipment, supplies and services.
• Assisted patients with activities of daily living to promote independence.
• Coordinated with other healthcare team members to support patient needs.
• Provided emotional support and kind companionship to patients and families to increase overall wellness.
• Administered medications and treatments as prescribed by physicians.
• Observed and documented patient factors such as diets, physical activity levels, and behaviors to understand conditions and effectively modify treatment plans.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Managed patients recovering from medical or surgical procedures.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Educated family members and caregivers on patient care instructions.
• Recorded details regarding therapies to keep patient charts updated.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.

• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
• Assisted with admissions, appointments, transfers, and discharges.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
• Performed routine evaluations of each patient's status, needs, and preferences.
• Administered medications and injections to patients.
• Evaluated patient histories, complaints, and current symptoms.
• Helped long-term care residents with bathing, dressing, feeding, and other daily living activities.
• Provided diagnosis information, treatment possibilities, disease management tips and wound care advice to patients, loved ones and caregivers.

• Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
• Assisted with admissions, appointments, transfers, and discharges.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
• Performed routine evaluations of each patient's status, needs, and preferences.
• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered updates in patient status to charge nurse, recording changes in medical records.
• Comforted and counseled patients and families throughout care process.
• Cared for wounds, provided treatments, and assisted with procedures.
• Educated patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
• Used aseptic techniques to provide sterilized wound care and dressing applications.
• Delivered emotional support to patients and families during challenging times.
• Responded to patient requests with appropriate clinical and personal assistance.
• Coordinated patient transfers to other facilities.
• Supported diagnoses by taking blood samples from patients for laboratory testing.

• Answered customer invoice questions and resolved issues discovered during invoicing and collection process
• Processed invoice payments and recorded information in account database
• Processed and sent invoices, adjustments and credit memos to customers
• Monitored past due accounts and pursued collections on outstanding invoices
• Performed data import, scanning or manual keying processes to verify invoice accuracy
• Managed all payments processing, invoicing and collections tasks
• Reviewed data for deficiencies or errors to correct incompatibilities and review output
• Leveraged billing systems and tools to prepare and distribute customer invoices based on billing criteria
• Answered customer questions to maintain high satisfaction levels
• Collected, posted and managed patient account payments
• Assessed billing statements for correct diagnostic codes and identified problems with coding
• Input statement information, reconciled accounts and resolved discrepancies
• Developed strong professional rapport with vendors and clients
• Maintained historical records by microfilming and filing documents
• Reviewed purchase orders, sales tickets and charge slips to compute fees or charges due.