Summary
Overview
Work History
Education
Skills
Certification
Military Service
Timeline
Generic

Jami Carrion

Surprise,AZ

Summary

Dynamic and results-oriented professional with a proven track record in fostering strong customer relationships and delivering exceptional service. Expertise in understanding and addressing customer needs through personalized engagement, ensuring satisfaction and loyalty. Outstanding communication skills combined with the ability to analyze complex situations enable effective resolutions with tact and diplomacy. Committed to maintaining a highly motivated and enthusiastic approach, contributing positively to team dynamics and enhancing customer experiences.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Preschool Lead Teacher

Primrose Schools Fletcher Heights
11.2022 - Current
  • Help implement the lesson plans from the research-informed Balanced Learning curriculum.
  • Maintained the classroom that encourages children to create, explore and make decisions with confidence
  • Created a fun, safe environment for little ones who are constantly on the move.
  • Obtained the following certifies, first aid, food handlers , 14 passenger bus as well as obtained security clearance card.

Customer Service Representative/ Service Writer

Christian Brothers Automotive
04.2021 - 09.2022
  • Schedule appointments, monitor service progress, calculate estimates for vehicle repairs
  • Assisted in vehicle warranty claims with various insurance companies
  • Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
  • Assisted in vehicle warranty claims with various insurance companies
  • Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product
  • Follow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
  • Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
  • Basic office tasks. Answering phones, filing, faxing.

Customer Care Associate

Ashley Furniture HomeStore
10.2020 - 04.2021
  • Assisted customers with a warm and professional attitude, ready to assist their needs at all times.
  • Manage 50-60 inbound and outbound calls daily in a timely manner.
  • Identify customers needs, clarify information, research every issue and provide solution and/or alternative.
  • Achieved customer satisfaction rating of 95%within 5 months, exceeding corporate target.
  • Maintained up-to-date records at all times.
  • Partaking in an employee "Help Line", assisting fellow employees if they have questions pertaining to the SOP.

Sales Associate/Customer Service

Orangetheory Fitness
11.2019 - 03.2020
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
  • Helped customers navigate studio, complete sales, and process 50 plus memberships.
  • Developed customer base by connecting with over 100 customers per day.
  • Increased revenue with proactive follow up on previous purchases and maintaining contact with frequent customers.
  • Boosted sales consistently, building attractive displays and effectively merchandising products.
  • Pursued 80+ contacts per week, obtaining leads from diverse pipelines and maintaining strong conversion rates.
  • Developed strong business relationships via cold calls, presentations, and effective leads management.
  • Supported effective sales management by building strategies, proposals, and forecasts.

Senior Sales Associate/Key Holder

MCCS-Camp Pendleton
02.2017 - 08.2019
  • Supported management with daily retail operations, including banking and reporting procedures and opening and closing duties.
  • Increased sales through customer needs assessment, catered product recommendations, and upselling techniques.
  • Processed payments, returns, and exchanges, verifying accuracy of calculations, credits, and promotional pricing.
  • Created enjoyable shopping experiences through proactive customer acknowledgment and positive customer service.
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance.

Sales Associate

MCCS-Camp Lejeune
06.2015 - 06.2016
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities.
  • Determined customers' needs based on sales calls and face-to-face meetings.
  • Facilitated training of new associates.
  • Worked effectively with all levels of management.

Education

No Degree -

City College of San Francisco
San Francisco, CA

High school diploma or GED - undefined

George Washington High School
San Francisco, CA
06.1995

Skills

  • Retail Management
  • Classroom experience
  • Childhood development
  • Childcare
  • Conflict Management
  • Customer service
  • Early childhood education

Certification

First Aid Certification

Military Service

  • Branch: United States Marine Corps
  • Service Country: United States
  • Rank: Spouse

Timeline

Preschool Lead Teacher

Primrose Schools Fletcher Heights
11.2022 - Current

Customer Service Representative/ Service Writer

Christian Brothers Automotive
04.2021 - 09.2022

Customer Care Associate

Ashley Furniture HomeStore
10.2020 - 04.2021

Sales Associate/Customer Service

Orangetheory Fitness
11.2019 - 03.2020

Senior Sales Associate/Key Holder

MCCS-Camp Pendleton
02.2017 - 08.2019

Sales Associate

MCCS-Camp Lejeune
06.2015 - 06.2016

High school diploma or GED - undefined

George Washington High School

No Degree -

City College of San Francisco

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