Jami Chappell
Las Vegas,NV
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Flagger
Mears Pipeline
08.2023 - 02.2024
- Provided essential instructions to foremen, crew chiefs and other flaggers.
- Actively alerted construction crew about vehicles failing to obey signals, preventing accident and injury.
- Patiently directed motorists towards detours and alternate routes.
- Organized and maintained site equipment during slow hours.
- Used flagging tools such as stop and slow paddle and red flag.
- Accustomed to nighttime flagging in high traffic areas.
- Professionally communicated with motorists stuck in stopped traffic.
Cashier/Customer Service Representative
Terrible Herbst Convenience Store
04.2023 - 08.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
Package Handler
UPS
09.2022 - 04.2023
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Assembled, sealed, and loaded packages into correct trucks.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
Sampler
Ledcor CMI
04.2019 - 05.2021
- Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
- Recorded inspection and test results on data sheets.
- Sampled products to verify compliance with standards
- Trained other workers in inspection and testing procedures.
- Assisted in developing inspection and testing protocols.
- Investigated customer complaints to take necessary corrective actions.
- Updated quality control records and reports.
- Followed standard operating procedures for inspections and tests.
Education
Associate of Applied Science - Alcohol/Drug Counselor
Portland Community College
Portland, OR06.1998
Associate of Applied Science - Maintenance Electrician
Great Basin College
Elko, NV06.1995
Skills
- Traffic Routing Planning
- Hazards Vigilance
- Signage Holding
- Safety Policies and Measures
- Work Zone Management
- Construction Work Understanding
- Traffic Control
- Law Enforcement Collaboration
- Pedestrian Safety
- Upselling and cross-selling
- Scheduling
- Product Knowledge
Certification
OSHA 10
Flagging certification
Food Handlers Card
TAM
MSHA expired
CPR Certification expired
Driver's License
Additional Information
I am looking for a position within a company that supports growth and believe that safety comes before anything.
Timeline
Certified Flagger
Mears Pipeline
08.2023 - 02.2024
Cashier/Customer Service Representative
Terrible Herbst Convenience Store
04.2023 - 08.2023
Package Handler
UPS
09.2022 - 04.2023
Sampler
Ledcor CMI
04.2019 - 05.2021
Associate of Applied Science - Alcohol/Drug Counselor
Portland Community College
Associate of Applied Science - Maintenance Electrician
Great Basin College
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