Jami Chatman
Owings Mills,MD
Summary
To leverage my expertise in Operations Management and Project Coordination to contribute to the success of a reputable organization while maintaining the highest standards of quality service. Talented Project Coordinator focused on promoting team adaptability and cohesion. Meticulous attention to detail and successful track record of accomplishing projects on time and within budget constraints. Knowledgeable about planning and executing all size projects.
Overview
11
11
years of professional experience
Work History
Operations Manager
K&B HVAC Services
01.2022 - Current
- Responsible for leading the Installation and Service Department revenue goals.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Increased profit by streamlining operations.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Developed and maintained relationships with external vendors and suppliers.
- Partnered with vendors and suppliers to effectively manage and budget.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Reported issues to higher management with great detail.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
HVAC Office Engineer
K&B HVAC Services
04.2020 - 01.2022
- Acted as liaison between external agencies, consultants and property owners.
- Built relationships with customers and community to promote long term business growth.
- Developed and implemented strategies to increase client retention.
- Contributed to team objectives in fast-paced environment.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Responded to phone/email inquiries from customers and technicians
- Dispatched and maintain schedule for technicians
- Ensured necessary permits are pulled and closed in a timely manner
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Completed bi-weekly payroll for 5 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Project Coordinator
Aurotech Corp – Contract
08.2019 - 04.2020
- Provided high level support to Cyber Security Adaptive Capabilities Testing (ACT) Program Manager and Assessment Team as follows:
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Assisted with onboarding newly hired staff members and coached on task prioritization.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
Project Coordinator
ALTA- Contract
03.2019 - 08.2019
- Provided high level support to the Government Programs Team within Care first
- Supported the Program Manager and approximately six Project Managers within multiple Workstreams tasks and activities to include the following:
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Tracked hours and expenses to keep project on task and within budgetary parameters.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Photocopied, distributed and emailed documents to project managers.
- Monitored project progress, identified risks and took corrective action as needed.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Project Coordinator
TISTA Science and Technology Corporation · Contract
01.2018 - 01.2019
- Provided high level support to the MACBIS program on the T-MSIS project (a high-performance agile team)
- Supported the program and project managers, operation, functional and technical leads, stakeholders, and government customer to support the full project life-cycle activities to include the following:
- Project level oversight, including reviewing the quality of all work products, organizes, directs, and coordinate the planning and production of all tasks and support activities
- Maintained good working relationship with direct customers and stakeholders
- Worked directly with the COR and other federal staff to set and manage expectations, highlight, and resolve issues and ensure an overall excellent experience working with the PMO team
- Assisted with managing the project team, including recruiting, training, and mentoring team members
- Monitored and report on program risk, collaborating with stakeholders to ensure the appropriate communication occurs and that plans are adjusted to reflect necessary fluctuations in goals and requirements as business needs change
- Point of contact for on boarding all new resources to the project
- Created access request for applications and tools
- Managed project documentation for all government access
- Initiated and manage all user requests for physical and logical government access for TMSIS project
- Managed and tracked resources status on the project.
- Attended Management, Technical and Financial Meetings to track action items, risk, issues, and decisions.
- Monitored and updated the weekly, monthly, and quarterly deliverables
- Managed and updated SharePoint and Jira/Confluence
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Project Controller
ActioNet, Inc. · Contract
06.2015 - 01.2018
- In this position, I was assigned to one of the CICDIM Project Platforms for Centers for Medicare & Medicaid Innovation (CMMI)
- Participated in the planning, tracking, analysis, development (agile) and reporting on multiple projects of varying type, size, complexity, and level of risk by performing the following tasks:
- Worked closely with the Project Managers and Platform Lead to manage and maintain project risk, issue, action item and decision logs
- Managed and track platform documentation and delivery
- Supported the delivery of the Weekly Status Report to the customer
- Managed and approved staff hours and timecards
- Tracked and Manage work authorization documents
- Tracked project overtime and budget for the month.
- Assisted Control Account Manager with tracking and managing team forecasts and budget
- Assisted with program onboarding preparations including scheduling training and organizing onboarding activities for new hires
- Supported project management with meeting preparation and assist in developing project-specific on boarding processes and materials
- Assisted the Platform Lead and Project Managers with developing, managing and updating the project schedule.
- Worked with Platform Lead and Project Managers to create and maintain project forecast to ensure project resources are properly managed
- Assisted with documentation quality reviews
- Mentored junior employees – guiding, training, assist with career development
Project Coordinator
Broad Point Technologies · Contract
11.2012 - 05.2015
- Assigned to the Program Management Office (PMO) HIGLAS project for Centers for Medicare & Medicaid Services (CMS) performing the following tasks:
- Supported the PMO Team that includes the Program Manager, Project managers, and Lead Managers for the Department of Health and Human Services, Centers for Medicare & Medicaid services
- Created and managed the HIGLAS Project Organizational Chart
- Created and tracked Onboarding and Off boarding of HIGLAS project staff (160+ employees)
- Created and maintained Project Staffing Reports
- Provided project support and various deliverables related to deploying projects within the HIGLAS
- Scheduled, created, and supported project meetings and conference calls
- Generated, reviewed, and distributed weekly/monthly project tracking reports and metrics
- Managed communications, including distribution of project status reports, meeting minutes, and other records
- Responded to inquiries in a professional, courteous, and timely manner maintain quality service and departmental standards by reading, understanding, and adhering to organizational policies and Standard Operating Procedures (SOPs).
- Completed special projects and reports by gathering, organizing, and analyzing information
- Prepared, produced, and present various operational analyses and PowerPoint presentations
- Assisted project team with document formatting, and project deliverables to ensure accuracy of the final product
- Supported Senior Management staff with communication of information, including completion of weekly, monthly, and quarterly status reports, preparation of meeting minutes and all other correspondence
- Processed and filed sensitive and confidential correspondence, contracts, and financial data
- Risk Analyst -Responsible for management of internal and program level risk.
Education
Computer Information Systems
Coppin State University
College Prep
Woodlawn Senior High School
Skills
- Personnel Management
- Decision-Making
- Process Improvement
- Contract Management
- Document Control
- Data Analysis
- Technical Support
- Risk Analysis and Management
- Project Planning and Development
- Project Management Abilities
- Technical Analysis
- Detail Oriented
Timeline
Operations Manager
K&B HVAC Services
01.2022 - Current
HVAC Office Engineer
K&B HVAC Services
04.2020 - 01.2022
Project Coordinator
Aurotech Corp – Contract
08.2019 - 04.2020
Project Coordinator
ALTA- Contract
03.2019 - 08.2019
Project Coordinator
TISTA Science and Technology Corporation · Contract
01.2018 - 01.2019
Project Controller
ActioNet, Inc. · Contract
06.2015 - 01.2018
Project Coordinator
Broad Point Technologies · Contract
11.2012 - 05.2015
Computer Information Systems
Coppin State University
College Prep
Woodlawn Senior High School
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