Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Jami Daly

Braintree,Massachusetts

Summary

Dynamic and engaging, I excelled at Jalapenos Grill, mastering drink preparation and customer interaction, leading to increased satisfaction and sales. Skilled in conflict resolution and POS systems, I boosted clientele loyalty through exceptional service, while training new staff, showcasing my multitasking prowess and commitment to excellence.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Waitressa Nd Bartender

Jalapenos Grill
03.2020 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.

Sales Associate

PacSun Clothing
06.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Education

High School Diploma -

Braintree High School
Braintree Ma
06-2024

Skills

  • Drink preparation
  • Customer interaction
  • Inventory management
  • Cash handling
  • Order taking
  • Conflict resolution
  • Event planning
  • Sanitation standards
  • POS systems
  • Up-selling techniques
  • Bar setup
  • Speed of service
  • Work schedule flexibility
  • Drink garnishing
  • Order accuracy
  • Alcohol awareness

Accomplishments

At jalapenos grill our biggest day of the year is Cinco de Mayo. My second Cinco de Mayo at Jalapenos I reached the record of most alcohol sales for the restaurant. I am beyond proud of myself for this accomplishment, I do my best to upsell as much as I can and ensure the guest are having a good time while watching over their consumption.

Interests

I am a very driven and outgoing person I love to travel, I love to go out, the beach,make new memories, cosmetology, sports especially cheerleading and football, fitness/going to the gym I also love to stay in, bake deserts, listen to music, watch movies, cleaning, organizing, self care, researching the media

  • Creative Writing
  • Fashion
  • Personal Development and Self-Improvement
  • Road Trips
  • I like trying new recipes and food trends
  • Animal Care
  • Interior Design
  • Swimming
  • I enjoy helping others and giving back to the community
  • Gym Workouts

Timeline

Sales Associate

PacSun Clothing
06.2022 - 03.2023

Waitressa Nd Bartender

Jalapenos Grill
03.2020 - Current

High School Diploma -

Braintree High School

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Jami Daly