Jami Dudek
Louisville,KY
Summary
People-oriented Person with extensive experience organizing, managing, preparing, working hard and doing whatever it takes to make her job successful. Having 16 plus years experience as a small business owner with many long term clients. Highly skilled at processing and managing inventory, restocking, navigating multiple computer systems and also Well-versed in interacting with people.
Overview
19
19
years of professional experience
Work History
Pharmacy Customer Service Representative
Chewy.com
Louisville, KY
10.2023 - Current
- Greeted customers, answered questions and provided assistance with product selection.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Processed prescription orders using pharmacy software system.
- Assisted pharmacists with filling prescriptions accurately and efficiently.
- Resolved customer complaints and concerns in a professional manner.
- Maintained accurate records of all transactions, including refills and new prescriptions.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Answered incoming calls promptly, courteously and professionally.
- Reviewed orders prior to dispensing to ensure accuracy of information entered into the computer system.
- Utilized knowledge of state-specific laws pertaining to drug distribution procedures.
- Conducted quality assurance reviews of medication orders for accuracy.
- Ensured proper handling of controlled substances according to DEA guidelines.
- Inputted data into computer systems for tracking purposes.
- Maintained cleanliness of work area at all times.
- Performed other duties as assigned by management team.
- Supported pharmacist in preparing daily prescriptions.
- Answered customer questions about prescribed and OTC medications.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Updated databases with new and modified customer data.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Referred unresolved customer grievances to designated departments for further investigation.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Promoted available products and services to customers during service, account management and order calls.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Mentored junior team members and managed employee relationships.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Strengthened customer retention by offering discount options.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Prevented key account losses by researching discrepancies and correcting problems.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Communicated effectively with physicians, nurses, patients and other healthcare professionals regarding medication needs or issues related to prescriptions.
- Managed workflow within the pharmacy department.
- Organized paperwork associated with pharmacy transactions.
- Assisted customers with questions regarding side-effects for various types of medications.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
Pharmacy Technician
Total Care Medical Center
Louisville, KY
02.2022 - 03.2023
- Restocked shelves and prepared expired drugs for return.
- Prepared medication labels with item name and quantity.
- Performed filing, copying, faxing and other clerical tasks.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Entered current customer, payment and inventory information into system to keep data accurate.
- Reviewed order information against computer database.
- Verified prescriptions by contacting physicians' offices and receiving approval.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Updated and submitted documentation for insurance, store and liability purposes.
- Maintained clean and organized pharmacy shelving and work areas.
- Monitored and checked expiration dates on drugs in stock.
- Followed strict confidentiality protocols to protect customers' private medical information.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Supported pharmacist in preparing daily prescriptions.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Fulfilled additional pharmacy duties during staff absences, workload adjustments and emergency situations.
- Coordinated patient prescription counseling with pharmacist.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Received, reviewed, dispensed and labeled over 100 prescriptions daily.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Returned dispensed prescriptions to stock if not picked up within set timelines and performed reverse billing in system.
- Answered customer questions about prescribed and OTC medications.
- Delivered quality care to customers through close collaboration with pharmacist.
- Opened incoming supplies and stocked in correct locations.
- Helped pharmacy staff prepare medications and fill orders.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Responded to telephone inquiries and provided information about order status, store hours and pharmacy procedures.
Medical Office Manager's Assistant
Total Care Medical Center
Louisville, KY
02.2022 - 02.2023
- Assisted office manager with maintaining adequate administrative and medical supplies.
- Completed, processed and reconciled insurance claims forms and payments.
- Handled checking in and checking out patients, pulling medical records and updating system details.
- Pursued payments from customers with outstanding balances by reaching out via email and telephone calls.
- Managed staff scheduling and set patient scheduling policy.
- Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Maintained and managed filing, chart keeping and organizational systems for practice.
- Performed data entry and processing into system databases and troubleshot minor computer issues.
- Supervised patient billing, collection and financial counseling and assisted with cash posting.
- Supervised cleaning staff and coordinated equipment maintenance activities.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Compiled and coded patient information or data in appropriate computer system.
- Ordered and maintained supply inventory for medical office.
- Completed relevant insurance and other claim forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Arranged hospital admissions for patients as required.
Small Business Owner
Jami’s Organizing Services
Louisville, KY
03.2005 - 11.2021
- Researched similar businesses to determine competitive advantages.
- Set pricing structures according to market analytics and emerging trends.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Developed marketing campaigns to deliver messages to right audience.
- Designed detailed business plans to outline finances, goals and operations of company.
- Reviewed sales reports and adjusted sales activities or expenses to better meet budgets.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Studied business laws to comply with legal and administrative requirements.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Education
High School Diploma -
Jeffersontown High School
Louisville, KY05.1997
Skills
- Prioritization and Organization
- Customer Service
- Inventory Management
- Relationship Building
- Inventory Tracking
- Recordkeeping and Documentation
- Problem-Solving Skills
- Detail-Oriented
- Data Entry
- Client Relationships
- Human Resources Management
- Employee Development
- Task Delegation
- Customer Engagement
- Motivational Leadership
- Office Administration
- Administrative tasks
- Planning and execution
- Project Management
Timeline
Pharmacy Customer Service Representative
Chewy.com
10.2023 - Current
Pharmacy Technician
Total Care Medical Center
02.2022 - 03.2023
Medical Office Manager's Assistant
Total Care Medical Center
02.2022 - 02.2023
Small Business Owner
Jami’s Organizing Services
03.2005 - 11.2021
High School Diploma -
Jeffersontown High School