Jami Dunigan
Salem
Overview
4
4
years of professional experience
Work History
Assistant Manager
Acorn Dentistry for Kids
12.2021 - Current
- Provides leadership and guidance in coordination with the Coach to all Support Center Team Members
- Helps achieve and give feedback on challenging yet achievable goals for growth and performance, following the direction of the SCC
- In coordination with SCC, responsible for each department’s performance and meeting benchmarks
- Give purposeful feedback to the Coach and Senior Leadership to make sure their team has the autonomy and resources needed to succeed
- Maintains positive, collaborative relationships with clinics, partners, vendors, and affiliates
- Responsible for aiding in the onboarding and proper start for any new team members
- In coordination with the SCC, manage the full RCM process with emphasis on timely claim submission, AR and denial management, and payment reconciliation
- In coordination with the SCC, manage the full referral process for incoming and outgoing referrals ensuring timely follow up and coordination with referring offices.
- In coordination with SCC, manage all operations of scheduling center, ensuring efficient call handling, scheduling and world class patient experience
- Ensure daily score cards are reviewed with appropriate team members to guide daily operations and focuses.
- At times, witness with the SCC in coaching discussions and correction, including SAP
- Respond to all communication regarding pt care and business operations in a timely manner via phone call written digital mediums or in person
- Attend all required training and alignment meetings
- Lead company culture through presentation and implementation of initiatives that further the company goals
Skills
- Excellent verbal and written communication skills
- Strong organizational and time management skills
- Ability to be focused on results, solutions, and impact
- Demonstration of strategic thinking and attention to detail
- Ability to adapt to the changing needs of the business and lead change with enthusiasm
- Demonstration of a positive attitude, self-motivation, and resourcefulness
Timeline
Assistant Manager
Acorn Dentistry for Kids
12.2021 - Current
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