Jami Firek

Provide strong leadership to enhance team productivity and morale.

• Lead cross-functional teams to achieve project milestones and deliver high-quality results.
• Establish strong relationships with clients and stakeholders, ensuring long-term partnerships
• Collaborate closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Manage large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
• Mentor junior staff members for skill development and career progression within the organization.
• Implement and develop operational standards, policies, and procedures.
• Achieve operational excellence by streamlining processes and implementing best practices.
• Demonstrate exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
• Conduct performance evaluations, compensation, and hiring to maintain appropriate staffing requirements.
• Balance competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
• Evaluate hiring, firing, and promotion requests.

• Hired and led a skilled team of learning and development consultants (full-time and contract), providing strategic work planning and quality oversight for all instructional design and development initiatives
• Led and championed a comprehensive redesign of department processes to align with agile principles, enhancing responsiveness and effectiveness
• Developed and implemented objectives and key results for the Design team to enhance performance and accountability
• Oversaw the Enterprise Learning and Development portfolio, ensuring alignment with organizational goals and priorities
• Designed, developed, and executed an enterprise technology and operations L&D strategy focused on SaaS and DaaS solutions
• Created and delivered engaging and effective learning designs that cater to diverse learner needs
• Developed a robust competency model for instructional design and technical writing, fostering team growth and effectiveness
• Co-facilitated SWOT analysis sessions to evaluate and enhance the Learning and Development function
• Collaborated with enterprise L&D teams to develop comprehensive cross-functional training programs across Technology and Operations, HR, Sales, and Call Center
• Worked closely with leadership to design training solutions that address a variety of business challenges
• Partnered with the Change Management team to create organizational change management toolkits for enterprise initiatives
• Conducted learning needs assessments to identify the most effective training modalities for diverse learner populations
• Managed both financial and non-financial resource allocations for the team, ensuring optimal efficiency
• Managed and motivated employees to be productive and engaged in work.
• Oversaw the department budget, including headcount, resources, and professional development
• Maintained and enhanced Knowledge Management Systems to promote continuous learning and knowledge sharing

• In addition to the responsibilities listed under Learning and Development Consultant, I also:
• Act as project manager on enterprise L&D projects
• Act as project manager on sales L&D projects
• Collaborate with senior leadership and business partners on high-level projects
• Scope project content and consult on appropriate modalities and timelines
• Quality assurance on self-paced learning content
• Develop a style guide for learning content design
• Redesign learning content templates
• Enterprise training resource management
• Design instructional templates for use by the entire design team

• Design and create enterprise learning content (Script Writing, ILTs, vILTs, WBTs, QRGs, JAs, Micro Videos)
• SharePoint document management
• Collaborate with the executive management team to produce a monthly podcast
• Partner with the change management team to engage leadership and create meaningful change within the organization
• Analyze and assess current training needs
• Collaborate with SMEs to design and develop training
• Project lead for learning initiatives and deliverables
• Peer-to-peer leadership on various projects

• In addition to the responsibilities listed under Education Programs and Live Workshops Coordinator I also:
• Developed and managed educational webinar series
• Facilitated 13 educational subcommittee meetings to build submissions the ANESTHESIOLOGY meeting
• Served as the education liaison to all simulation and cadaver workshops, including overseeing education content - development, assessment, and in-kind support for ANESTHESIOLOGY
• Coordinated several hundred general sessions for ANESTHESIOLOGY
• Managed 35+ hands-on workshops, including faculty management for ANESTHESIOLOGY
• Reviewed and approved vendor contracts
• Administered timelines for educational planning
• Maintained ACCME files for live meetings

• In addition to the responsibilities listed under Education Programs Assistant I also:
• Collaborated with team members to update policies, procedures, and forms for documentation of continuing education activities
• Collaborated with the team and other departments in the creation of marketing materials
• Collected educational data obtained through assigned ASA activities to support presentation and/or publication development efforts
• Collaborated with team members to write educational grants