Summary
Overview
Work History
Education
Skills
Websites
Characteristics
Personal Areas Of Growth
Additional Work History
Major Accomplishments
Timeline
Generic

Jami Firek

Oak Park,IL

Summary

Experienced with strategic planning, team leadership, and operational management. Utilizes comprehensive business acumen to drive efficiency and innovation. Job-to-job track record of fostering collaborative environments and achieving high-impact results.

Overview

9
9
years of professional experience

Work History

Senior Manager, Learning Design (COE)

HUB Internatioanl
03.2025 - Current

Provide strong leadership to enhance team productivity and morale.

  • Lead cross-functional teams to achieve project milestones and deliver high-quality results.
  • Establish strong relationships with clients and stakeholders, ensuring long-term partnerships
  • Collaborate closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Manage large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
  • Mentor junior staff members for skill development and career progression within the organization.
  • Implement and develop operational standards, policies, and procedures.
  • Achieve operational excellence by streamlining processes and implementing best practices.
  • Demonstrate exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
  • Conduct performance evaluations, compensation, and hiring to maintain appropriate staffing requirements.
  • Balance competing priorities efficiently while maintaining focus on critical tasks requiring immediate attention.
  • Evaluate hiring, firing, and promotion requests.

Manager, Learning Design (COE)

HUB International
01.2023 - 03.2025
  • Hired and led a skilled team of learning and development consultants (full-time and contract), providing strategic work planning and quality oversight for all instructional design and development initiatives
  • Led and championed a comprehensive redesign of department processes to align with agile principles, enhancing responsiveness and effectiveness
  • Developed and implemented objectives and key results for the Design team to enhance performance and accountability
  • Oversaw the Enterprise Learning and Development portfolio, ensuring alignment with organizational goals and priorities
  • Designed, developed, and executed an enterprise technology and operations L&D strategy focused on SaaS and DaaS solutions
  • Created and delivered engaging and effective learning designs that cater to diverse learner needs
  • Developed a robust competency model for instructional design and technical writing, fostering team growth and effectiveness
  • Co-facilitated SWOT analysis sessions to evaluate and enhance the Learning and Development function
  • Collaborated with enterprise L&D teams to develop comprehensive cross-functional training programs across Technology and Operations, HR, Sales, and Call Center
  • Worked closely with leadership to design training solutions that address a variety of business challenges
  • Partnered with the Change Management team to create organizational change management toolkits for enterprise initiatives
  • Conducted learning needs assessments to identify the most effective training modalities for diverse learner populations
  • Managed both financial and non-financial resource allocations for the team, ensuring optimal efficiency
  • Managed and motivated employees to be productive and engaged in work.
  • Oversaw the department budget, including headcount, resources, and professional development
  • Maintained and enhanced Knowledge Management Systems to promote continuous learning and knowledge sharing

Senior Learning and Development Consultant (COE)

HUB International
01.2022 - 01.2023
  • In addition to the responsibilities listed under Learning and Development Consultant, I also:
  • Act as project manager on enterprise L&D projects
  • Act as project manager on sales L&D projects
  • Collaborate with senior leadership and business partners on high-level projects
  • Scope project content and consult on appropriate modalities and timelines
  • Quality assurance on self-paced learning content
  • Develop a style guide for learning content design
  • Redesign learning content templates
  • Enterprise training resource management
  • Design instructional templates for use by the entire design team

Learning and Development Consultant (COE)

HUB International
01.2021 - 01.2022
  • Design and create enterprise learning content (Script Writing, ILTs, vILTs, WBTs, QRGs, JAs, Micro Videos)
  • SharePoint document management
  • Collaborate with the executive management team to produce a monthly podcast
  • Partner with the change management team to engage leadership and create meaningful change within the organization
  • Analyze and assess current training needs
  • Collaborate with SMEs to design and develop training
  • Project lead for learning initiatives and deliverables
  • Peer-to-peer leadership on various projects

Education Programs and Live Workshops Specialist

American Society of Anesthesiologists
01.2019 - 01.2021
  • In addition to the responsibilities listed under Education Programs and Live Workshops Coordinator I also:
  • Developed and managed educational webinar series
  • Facilitated 13 educational subcommittee meetings to build submissions the ANESTHESIOLOGY meeting
  • Served as the education liaison to all simulation and cadaver workshops, including overseeing education content - development, assessment, and in-kind support for ANESTHESIOLOGY
  • Coordinated several hundred general sessions for ANESTHESIOLOGY
  • Managed 35+ hands-on workshops, including faculty management for ANESTHESIOLOGY
  • Reviewed and approved vendor contracts
  • Administered timelines for educational planning
  • Maintained ACCME files for live meetings

Education Programs and Live Workshops Coordinator

American Society of Anesthesiologists
01.2016 - 01.2018
  • In addition to the responsibilities listed under Education Programs Assistant I also:
  • Collaborated with team members to update policies, procedures, and forms for documentation of continuing education activities
  • Collaborated with the team and other departments in the creation of marketing materials
  • Collected educational data obtained through assigned ASA activities to support presentation and/or publication development efforts
  • Collaborated with team members to write educational grants

Education

M.A. - Industrial/Organizational Psychology

Elmhurst University
Elmhurst, IL
05.2020

B.A. - Psychology

North Central College
Naperville, IL
04.2012

Skills

  • Project management
  • Learning strategies
  • Competency modeling
  • Curriculum design
  • Cross-functional collaboration
  • Stakeholder engagement
  • Performance evaluation
  • Budget management
  • Process improvement
  • Team leadership
  • Knowledge sharing

Characteristics

  • Critical Thinker
  • Quick Learner
  • Team Player
  • Leadership

Personal Areas Of Growth

  • Program Management
  • Change & Communications
  • LMS Proficiency

Additional Work History

Additional work history available on LinkedIn

Major Accomplishments

  • Hire and lead corporate L&D team
  • Redesign L&D process to follow agile principles
  • Reconstruct new hire curriculum
  • Certifications in Crucial Conversations and Managing with Impact
  • Guest Lecturer at Elmhurst University and North Central College

Timeline

Senior Manager, Learning Design (COE)

HUB Internatioanl
03.2025 - Current

Manager, Learning Design (COE)

HUB International
01.2023 - 03.2025

Senior Learning and Development Consultant (COE)

HUB International
01.2022 - 01.2023

Learning and Development Consultant (COE)

HUB International
01.2021 - 01.2022

Education Programs and Live Workshops Specialist

American Society of Anesthesiologists
01.2019 - 01.2021

Education Programs and Live Workshops Coordinator

American Society of Anesthesiologists
01.2016 - 01.2018

M.A. - Industrial/Organizational Psychology

Elmhurst University

B.A. - Psychology

North Central College
Jami Firek