Jami Govaerts Blandon
Clermont
Summary
Driven hospitality management masters' graduate with over 8 years of guest service leadership experience working in the event, convention, food and beverage, concierge, and merchandising industry. Skilled at communicating and developing relationships with guests, students, and clients while also having worked in the Law practice industry.
Overview
6
6
years of professional experience
Work History
Resort Group Convention Specialist
Disney Central
04.2022 - Current
- Maximize success for on-site conventions by securing room inventory and providing itinerary planning support for convention clients while working directly with planners on options that drive revenue
- Accurately complete and maintain contractual and financial data for compliance and efficiency in the booking process
- Manage 25+ client events simultaneously for upcoming Conventions across Walt Disney World Resort & Aulani, A Disney Resort and Spa
- Participate in planning sessions, pre and post event meetings and act as a liaison between key partners within Resort Operations, Travel Operations, and Convention Sales/Services to ensure a seamless quality event experience throughout the entire process
- Assist in the creation of group microsite ticket links for onsite and offsite conventions, meetings and events
- Improved team collaboration by initiating regular meetings with IT teams within Disney Central and third party including Passkey and CVENT partners
Front Desk Supervisor
Walt Disney World Resort
09.2021 - 04.2022
- Built and maintained relationships with Guests and Cast Members from all lines of business while seamlessly checking in and out 400+ guests per day
- Led and trained 50+ Cast on correct procedures, compliance requirements and performance strategies while maintaining significant knowledge of all product offerings and policies
- Utilized essential property management applications to effectively respond to any and all requests our Guests may have
- Extensive cash handling which included foreign currency exchanges while planning and selling tickets, modifying dining reservations, and guest recovery
- Increased efficiency and team productivity by promoting operational best practices including the key of inclusion.
Hostess
Walt Disney World Resort
06.2021 - 09.2021
- Managed and updated the seating chart to maximize coverage, welcomed guests, communicated any delays and resolved guest situations for 1000+ guests per day
- Utilized a computerized reservation/seating system and Speciality Beverage Station at Disney's Liberty Tree Tavern and Diamond Horseshoe
- Performed regular inspections to assess and resolve maintenance issues to ensure the restaurant was Show Ready at all times.
English Teacher
Saint Thomas Aquinas High School
10.2020 - 06.2021
- Prepared and implemented lesson plans covering required course topics for 6 class per year
- Established positive relationships with students, parents, colleagues, and administrators
- Developed lessons and trainings for students using Microsoft Office and Google Suite
- Created a welcoming and positive environment to develop leaders for life through strong interpersonal and partnering skills
- Motivated and evaluated learner performance to effectively coach and provide feedback.
Client Success Coordinator
Kforce Inc.
04.2020 - 12.2020
- Maintained a high-volume workload within a fast-paced call center environment
- Assisted an average of 300 clients in any given week and consistently met performance metrics in all areas (speed, accuracy, and volume)
- Earned 20+ 100% quality assurance scores in all categories including communication, listening, problem solving, and politeness
- Improved call center functionality and service capacity by resolving client's complaints efficiently and quickly when a supervisor was not available.
Legal Clerk
Trapani Law Firm
08.2018 - 12.2020
- Dealt with both paper and electronic documents in terms of sorting and placement while maintaining files precisely and professionally
- Reorganized the old filing system, improving efficiency by 90%
- Performed data entry duties to ensure that all information is correctly recorded into the system
- Created correspondence such as letters and memos by following specific instructions of executives
- Utilized Microsoft Excel to organize and track various data by creating charts that would later be used in legal documents.
Disney College Program Intern
Walt Disney World Resort
01.2020 - 03.2020
- Improved storytelling and interpersonal skills by entertaining Guests in the park and resort experience
- Participated in multiple training courses in relation to Career Development, Merchandise, and Leadership
- Processed Guest orders accurately through a point-of-sale system including; counting money, making change, and processing credit card transactions at Disney's Yacht and Beach Club Merchandise locations
- Identified opportunities to maximize sales through discovery questions in a service-oriented environment.
Education
Master of Science - Hospitality Management: Mega Event Specialization
Florida International University
Certificate - Hospitality & Tourism Management
Florida Atlantic University
Bachelor of the Art - English: Writing Specialization
St. Thomas University
Skills
- Siebel/DSCS
- Group Connect
- Guest Service Suite
- Dreams/LILO/HERO
- Travel Box
- Microsoft Office
- Passkey/CVENT
Awards
- Quarter 2 Star Gala Recipient, 2024
- Disney Central Explorer Participant, April 2023
Volunteer Experience
- South Beach Food & Wine Festival 2021, Event Coordinator, 2021
- Paws in the Park, 2021 - Present
- Give Kids the World Village, 2020 - Present
Timeline
Resort Group Convention Specialist
Disney Central
04.2022 - Current
Front Desk Supervisor
Walt Disney World Resort
09.2021 - 04.2022
Hostess
Walt Disney World Resort
06.2021 - 09.2021
English Teacher
Saint Thomas Aquinas High School
10.2020 - 06.2021
Client Success Coordinator
Kforce Inc.
04.2020 - 12.2020
Disney College Program Intern
Walt Disney World Resort
01.2020 - 03.2020
Legal Clerk
Trapani Law Firm
08.2018 - 12.2020
Master of Science - Hospitality Management: Mega Event Specialization
Florida International University
Certificate - Hospitality & Tourism Management
Florida Atlantic University
Bachelor of the Art - English: Writing Specialization
St. Thomas University
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