Jami Hardesty
Customer Experience
Ellettsville,IN
Summary
Dynamic Billing Administrator with a proven track record at Smithville Communications, excelling in invoice processing and customer service. Enhanced interdepartmental collaboration and streamlined billing processes, significantly reducing errors. Adept at problem-solving and fostering positive relationships, I leverage technology to improve efficiency and support client needs effectively.
Overview
21
21
years of professional experience
Work History
Billing Administrator/Customer Service Representative
Smithville Communications
02.2018 - Current
- Trained new hires in company-specific billing procedures, contributing to their successful integration into the team.
- Established clear communication channels between the billing department and sales teams to ensure seamless collaboration on account management issues.
- Collaborated with other departments to address discrepancies in client accounts, promoting positive interdepartmental relationships.
- Performed regular audits of client accounts, identifying potential errors and rectifying them proactively before impacting customer relations.
- Continuously sought opportunities for process improvements, staying informed on industry best practices and incorporating them into daily operations.
- Maintained accurate records of client's financial transactions, ensuring data integrity within the company's databases; iVue & Salesforce.
- Liaised with Customers Service Reps regarding special payment arrangements, negotiating agreeable terms that protected company interests while accommodating individual circumstances.
- Streamlined billing processes for improved efficiency and reduced errors, implementing new software solutions.
Private Math Tutor
Self-employeed
08.2004 - 08.2017
- Incorporated technology tools such as online resources, educational apps, and digital platforms into tutoring sessions for added variety and engagement.
- Organized supplementary materials and resources to reinforce learning outside of tutoring sessions, supporting independent study habits.
- Kept up-to-date with changes in curriculum standards and testing requirements, ensuring accurate instruction aligned with current expectations.
- Worked closely with classroom teachers to align tutoring efforts with ongoing instruction, maximizing the impact of both educational approaches.
- Boosted student confidence in problem-solving skills through consistent practice and feedback during tutoring sessions.
Education
Certificate - Mental Health Coach
Light University
Forest, VA03-2026
Bachelor of Arts - Elementary Education
Indiana University, Bloomington
Bloomington, IN05-2004
Skills
Invoice processing
Billing systems and software
Customer service
Problem-solving
Data entry proficiency
Patience and empathy
Learning styles adaptation
Collaborative learning
Awards
- Customer Experience Award 2024, Smithville Communications
Timeline
Billing Administrator/Customer Service Representative
Smithville Communications
02.2018 - Current
Private Math Tutor
Self-employeed
08.2004 - 08.2017
Certificate - Mental Health Coach
Light University
Bachelor of Arts - Elementary Education
Indiana University, Bloomington