Jami Hirdes
Oakdale,CA
Overview
18
18
years of professional experience
Work History
NEW BRANCH ONBOARDING LEAD
NEO HOME LOANS
03.2021 - 02.2023
- Provided high level onboarding service to new recruits both pre-onboarding and during first 120 days of hire
- Worked closely with Human Resources and Recruiting to assist in recruiting and hiring process
- Ensured Management team was aware of all pertinent details and red flags were identified quickly
- Made sure proper expectations were known and met both for recruit and company
- Created and maintained centralized spreadsheets to track onboards
- Hosted weekly calls with multiple corporate departments to ensure onboard progress was up to company standards
- Traveled monthly to provide onsite onboarding and training
- Reviewed and approved offer letters
- Managed process of all license transfers, facility setup, CRM transfers, marketing platforms, transition team setup, and appraisal panels
- Represented Onboarding Department on all day one orientation calls, as well as Leadership calls
- Coordinated training with corporate training teams
- Maintained detailed records of communication and progress
- Worked closely with Leadership and corporate management daily to ensure successful onboards.
EXECUTIVE ASSISTANT TO COO
SUTTER GOULD MEDICAL FOUNDATION
11.2009 - 01.2013
- Assisted COO and Physician Operations Department with daily assignments
- Organized and attended all highly confidential department section meetings
- Recorded and typed all meeting minutes efficiently and distributed to Physicians, Supervisors, and Managers within a timely manner
- Created agendas, managed technical setups, and made necessary arrangements for all administrative & physician meetings
- Managed catering accounts and maintained positive, productive relationships
- Assisted with miscellaneous tasks such as phone voice recordings, community events, and Patient Satisfaction projects.
PRACTICE ADMINISTRATOR
SIERRACARE SURGERY
04.2007 - 09.2009
- Managed Dr. Reed's schedule at all affiliated clinics
- Obtained medical insurance authorizations
- Created and maintained patient charts
- Answered a multi-line high volume phone
- Coordinated referrals and assisted in managing treatment plans
- Created and managed website
- Organized and marketed annual community Breast Cancer Awareness Events
- Provided emotional support to patients & caregivers
OFFICE MANAGER
INTERWEST INSURANCE SERVICES
08.2005 - 03.2007
- Managed all office supply inventory
- Answered a multi-line phone system
- Recorded incoming financials and routed to corporate headquarters
- Responsible for all incoming and outgoing mail
- Processed insurance certificates
- Prepared specialized projects for Production Staff
- Managed a master calendar updating monthly producer goals and current revenue.
Education
ASSOCIATE'S DEGREE OF APPLIED SCIENCE - BUSINESS ADMINISTRATION
HEALD COLLEGE
Roseville, CA05.2005
COMPLETED GENERAL EDUCATION -
BUTTE COMMUNITY COLLEGE
Oroville, CA05.2003
High School Diploma -
SONORA HIGH SCHOOL
Sonora, CA05.1997
Skills
- Organized - Reliable - Creative - Adaptable - Productive - Problem Resolution - Team Player - Outlook - MS Office - Excel - Access - Mondaycom - Google Spreadsheets - ADP - QuickBooks - PowerPoint - Publisher
Timeline
NEW BRANCH ONBOARDING LEAD
NEO HOME LOANS
03.2021 - 02.2023
EXECUTIVE ASSISTANT TO COO
SUTTER GOULD MEDICAL FOUNDATION
11.2009 - 01.2013
PRACTICE ADMINISTRATOR
SIERRACARE SURGERY
04.2007 - 09.2009
OFFICE MANAGER
INTERWEST INSURANCE SERVICES
08.2005 - 03.2007
ASSOCIATE'S DEGREE OF APPLIED SCIENCE - BUSINESS ADMINISTRATION
HEALD COLLEGE
COMPLETED GENERAL EDUCATION -
BUTTE COMMUNITY COLLEGE
High School Diploma -
SONORA HIGH SCHOOL