JAMI INGALLS
El Cajon,CA
Summary
SURGERY SCHEDULER medical assistant receptionist
Overview
26
26
years of professional experience
Work History
Medical Assistant
Havasu Regional Medical Center
02.2022 - 02.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
SURGERY SCHEDULER
Oasis surgical center
02.2019 - 03.2020
- Scheduling surgeries for 15 military Dr,s, verified insurance benefits, got referrals, scanning, answering phones, filing, and cash collects
OFFICE MANAGER
Newman Optometry
02.2017 - 01.2020
- Answering high volume phone calls, cash collects, updating and imputing patients demographics, insurance verification, building and filling patients charts, contact lens training, collaborated with optical reps in the decision making in frames that would best fit out patients, and high volume in sales
CAREGIVER
Sandie Hughes
01.2015 - 12.2016
- Administer bedside care, such as personal hygiene assistance
- Performed housekeeping duties, such as cooking, cleaning, and washing clothes or dishes
- Provided companionship and personal care
- Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of patients physician and home care nurse
- Shopped for and prepare nutritious meals
- Transport patient to locations outside the home, such as Doctors appointments, going to the bank, and weekly visits to the VFW to visit with friends using a motor vehicle
- Instruct or advise patient on issues such as household cleanliness, utilities, hygiene, and nutrition
- Participate in physicians plan of care for the patient
- Train family members to provide bedside care
- Was responsible and call of patients financial obligations
- Scheduled all of patients medical appointments such as physical therapy, cardiac evaluation, and routine Dr's appointments
RECEPTIONIST
Eye care of La Jolla
10.2012 - 12.2014
- Answer telephones and direct calls to appropriate staff.
PATIENT ACCESS REP
Sharp Grossmont
05.2004 - 05.2010
MEDICAL ASSISTANT
Moyer Chiropractics
10.1997 - 05.2004
- Schedule and confirm patients appointments, scheduled patients for surgery or medical consultations
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff
- Operate office equipment, such as word processing, or other software applications to create a chart for the patient, scanner, and fax machine
- Provided Information and educated patients on HIPPA compliance and AHCD
- Interview patients to verify and update patients demographics, Signed forms such as authorization for treatment and HIPPA compliance or forms, verified their insurance and inquired about copays
- Collections of copays in cash from the cash patients
- Verified an updated patient's demographics
- Perform patient services, such as answering high volume calls, assisting patients with financial or medical questions
- Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options
- Insurance Verification
- Greet patients entering our office, determine nature and purpose of visit, and taking them back for therapy or to the adjustment room
- File and maintain records
- Answering phone calls, scheduling patients, providing information to patients attorneys, and scheduling patients for other doctor visits such as Acupuncture, massage therapy, physical therapy, and MRI/CT scans
- Back office assistant
- Putting patients on therapy, checking vitals, and developing x-rays
- Transcribing in creating personal injury and Workmen's Comp
- Reports
- Workmen's Comp., personal injury, health insurance, and cash billing
- Collection of patient's co-pay or cash upon rescheduling patient
Education
Medical Assisting
US College
San Diego, CA06.2015
Skills
- Hard-working professional with 18 years of experience and a proven knowledge of back office operations, data entry, and customer service Aiming to leverage my skills to successfully fill the Administration role at your company
References
- Christie Jones, Friend, (619) 569-7444, christiannajones@hotmail.com
- Jayne Meyers, Friend, (619) 322-0582, jsynedemuth@yahoo.com
- Jodi Coombs, Friend, (801) 634-1942, jodicoombs@gmail.com
Timeline
Medical Assistant
Havasu Regional Medical Center
02.2022 - 02.2024
SURGERY SCHEDULER
Oasis surgical center
02.2019 - 03.2020
OFFICE MANAGER
Newman Optometry
02.2017 - 01.2020
CAREGIVER
Sandie Hughes
01.2015 - 12.2016
RECEPTIONIST
Eye care of La Jolla
10.2012 - 12.2014
PATIENT ACCESS REP
Sharp Grossmont
05.2004 - 05.2010
MEDICAL ASSISTANT
Moyer Chiropractics
10.1997 - 05.2004
Medical Assisting
US College