Jami Jack
Davenport,FL
Summary
I’m a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
I consider myself a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
23
23
years of professional experience
Work History
Server/Banquet Coordinator
The Dock at Water
Chillicothe, Ohio
02.2018 - 05.2024
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees to perform duties.
- Attended and monitored events to direct staff, proactively address issues and solve problems or concerns.
- Prepared and reviewed event budgets with clients and negotiated pricing.
- Orchestrated breakdown of rooms and cleanup to return event spaces to original order.
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Office Manager
R&R Properties & Consulting
Sebastian , FL
04.2010 - 02.2017
- Managed and updated company physical filing systems and computer database.
- Organized and maintained documents, files and records.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Established work procedures or schedules to organize daily work of administrative staff.
- Maintained high referral rates and exceptional feedback from previous clients.
- Managed busy calendar for executive team, planning and preparing meetings and communications.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
- Managed office inventory and placed new supply orders.
Property Manager
Lighthouse Pointe Apartments
Palm Bay, Florida
10.2005 - 05.2010
- Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Updated tenant and unit information to keep current in housing database.
- Exercised direct supervision over property staff.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Facilitated tenant paperwork processing and verification.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Built relationships with service vendors and submitted associated billing statements.
- Completed lease applications and verifications, notifying prospects of results.
- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
- Met with prospective tenants to show property and assess applications or sign leases.
Leasing Agent
Indian River Apartment Homes
02.2001 - 10.2005
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Conducted background checks on applicants.
- Checked rental eligibility by following company's verification process.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Received rent payments and tracked transactions in accounting software.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Detailed application requirements and answered questions from prospective tenants.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Conducted informative and personalized tours, resulting in new leases.
- Contacted and followed up with tenants on renewal notices.
- Maintained accurate records of correspondence with and from tenants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
Education
High School Diploma -
Sebastian River High School
Sebastian, FLClasses -
Florida Fair Housing Course Completion
Recovery Coach
Ohio Mental Health And Addiction Services
Chillicothe, OHAttended Numerous Marketing Seminars
Florida Marketing Seminars
Skills
- Training and mentoring
- Focused on customer satisfaction
- Excellent time management skills
- Leasing and sales
- Staff Management
- Telephone and email etiquette
- Team Building
- Property Management
- Administrative Support
- Tenant relations
- Adaptable
- Skilled multi-tasker
- Multi-family property management
- Customer service-focused
- Knowledge of leasing and market conditions
Timeline
Server/Banquet Coordinator
The Dock at Water
02.2018 - 05.2024
Office Manager
R&R Properties & Consulting
04.2010 - 02.2017
Property Manager
Lighthouse Pointe Apartments
10.2005 - 05.2010
Leasing Agent
Indian River Apartment Homes
02.2001 - 10.2005
High School Diploma -
Sebastian River High School
Classes -
Florida Fair Housing Course Completion
Recovery Coach
Ohio Mental Health And Addiction Services
Attended Numerous Marketing Seminars
Florida Marketing Seminars
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