Jami Jazmin Casso
Laredo,TX
Summary
Detail-oriented and adaptable administrative professional with over 4 years of experience supporting executive teams and managing critical documentation. Strong background in Electronic Health Record (EHR) systems, data reporting, and interdepartmental coordination. Skilled at analyzing data, solving technical issues, and conducting training sessions to improve operational efficiency across multiple counties. Proven ability to manage high-volume workloads in dynamic environments with a focus on confidentiality, accuracy, and compliance.
Professional with proven experience supporting high-level executives. Skilled in managing schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable and adaptable, with expertise in communication, organization, and multitasking.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Data Management & Analysis Coordinator
Border Region Behavioral Health Center
09.2024 - 04.2025
- Provided daily technical support for the Electronic Health Record (EHR) system across 4 counties, ensuring timely resolution of support requests.
- Conducted formal classroom training sessions to educate staff on EHR system components and functionality.
- Recommended and implemented system improvements based on user feedback and performance data.
- Oversaw program setup processes within the EHR platform, ensuring data accuracy and workflow efficiency.
- Generated weekly and monthly departmental reports to monitor support ticket progress and track data requests.
- Acted as a liaison between IT, clinical, and administrative staff to ensure seamless integration of data management processes.
- Maintained strict adherence to data privacy regulations and documentation standards.
Executive Administrative Assistant
Border Region Behavioral Health Center
06.2023 - 09.2024
- Provide technical support and training on EHR systems across 4 counties, including resolving user issues and troubleshooting in a timely manner.
- Lead formal training sessions on system functionality to enhance staff proficiency and system utilization.
- Coordinate program setup and maintenance within the EHR system and identify areas for improvement.
- Develop and deliver weekly/monthly performance reports to supervisors and EHR department stakeholders.
- Maintain high confidentiality in data handling and executive communications.
- Manage senior executives’ calendars, travel, meetings, and large-scale event logistics.
- Support community education through instruction in Youth Mental Health First Aid.
Line Clearance Coordinator
Medline
06.2015 - 01.2016
- Coordinated daily operations to ensure efficient workflow and meet production targets.
- Implemented process improvements that enhanced team productivity and reduced downtime.
- Facilitated cross-departmental communication to streamline project execution and enhance teamwork.
- Ensured timely completion of projects through effective scheduling, resource allocation, and team management.
- Provided training to new hires on line coordination duties, facilitating smooth integration into the workforce.
Supervisory Administrative Specialist
B.P. Newman
04.2014 - 01.2015
- Oversaw administrative staff, facilities coordination, and customer service initiatives.
- Handled leasing, property maintenance coordination, and customer relationship management.
- Reduced operational costs by identifying inefficiencies and recommending strategic improvements.
Education
Bachelor of Science - Healthcare Management
University of Phoenix
Tempe, AZ12.2023
Skills
- EHR system support
- Data analysis and reporting
- Technical Training & Classroom Instruction
- Program Setup & Coordination
- Microsoft Office Suite & Data Tools
- Information Confidentiality
- Office & Calendar Management
- Team-oriented project coordination
- Spanish – Professional Working Proficiency
- Customer service
Certification
- Certified Community Health Care Worker
- Certified Instructor, Youth Mental Health First Aid
- Certified Instructor, Teen Mental Health First Aid
Languages
Spanish
Professional Working
Timeline
Data Management & Analysis Coordinator
Border Region Behavioral Health Center
09.2024 - 04.2025
Executive Administrative Assistant
Border Region Behavioral Health Center
06.2023 - 09.2024
Line Clearance Coordinator
Medline
06.2015 - 01.2016
Supervisory Administrative Specialist
B.P. Newman
04.2014 - 01.2015
Bachelor of Science - Healthcare Management
University of Phoenix
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