Jami Jones

• Coordinated schedules and timelines for events.
• Developed creative marketing materials that generated interest and boosted event attendance.
• Managed event logistics and operations.
• Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.

• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
• Designed and maintained menus to offer variety of high quality and consistency of dishes.
• Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Assisted customers with setting appointments, shipping and special order requests.
• Entered shipping information into CRM data base and estimated freight for all legal truck loads.
• Updated clients on cargo by closely monitoring receipt and tracking processes.

Logistics Coordinator 10/17- 07/19

• Coordinated dispatching of 25+ drivers in 3 states to accomplish daily delivery requirements
• Evaluated and adjusted over 30 routes based on daily needs, available workers, traffic hazards and weather conditions.
• Utilized Omnitracs for unit tracking and driver hours of service to maintain compliance with DOT guidelines
• Tracked orders and notified customers of status or potential delays.

Customer Service Representative 07/17- 10/17

• Answered 100+ amount of calls on a multi-line phones system daily
• Entered 100+ amount of orders on a daily basis into our ERP system, SAP

• Met production goals while simultaneously maintaining quality standards.
• Trained new team members on scripts, company services, and collection strategies.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.