Jami Lantz
Lakewood,CO
Summary
Organized, energetic, love challenges, thrive in a fast paced environment. Willing to pitch in whenever I'm needed.
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
17
17
years of professional experience
Work History
Front Desk Agent
Motel 6 Denver
03.2024 - 11.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Night Auditor
Super 8 by Wyndham
10.2022 - 10.2023
- Responsible for checking guests in and out, solving any issues that may arise, closing the day, balance the books, run all closing reports email reports to owners, GM, front desk manger, and prepare breakfast.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Remote Customer Service Agent
Arise platform
08.2020 - 12.2020
- I take incoming calls from various customers who need roadside assistance. If they need a tow, a tire change, fuel delivery, jump start or they have lock their keys in the car they would call me and I will collect all the important information like their current location the problem with their vehicle. I also collect their insurance policy number unless their roadside is covered through their OEM warranty. I have to determine if they have roadside assistance or not. If not then I collect the payment over the phone to pay for the service they require. I also handle vendor calls, if the service provider need additional equipment to preform their job then I will add that to the PO so the service provider will be paid. I also request VCC for some cases if I am unable to locate an in network service provider, meaning one that accepts PO's from us.
Night Auditor/Front Desk Agent
Spring Hill Suites by Marriott
09.2018 - 01.2019
- I enjoyed being able to have an extended amount of time with our guest while on the over night shift. I was able to get to know some their preferences so I was able to ensure they had an amazing experience that would assist in keeping the guest coming back to my hotel. I would print various reports adjust the house balances, process credit card payments, make and fulfill reservations, switch the day over to the new day, fill in where I was needed. This has been by far my most rewarding job thus far.
Front Office Manager
Metal Building Services, LLC
01.2008 - 07.2010
- I was responsible for a wide variety of tasks such as payroll, A/P, A/Bank deposits, setting appointments for the owner, making sure the owner attends meetings, delegate to the crews, make sure the crews have all supplies required, order supplies from our vendor, and just about anything else that was required from me.
Education
Bachelor of Science - Business Management
Colorado Technical University
Colorado Springs, CO03-2026
Skills
- Accounts Payable
- Journal Entries
- Bank Reconciliation
- QuickBooks
- Balance Sheet Reconciliation
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Credit and cash payments
- Oral and written communications
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Front Desk Agent
Motel 6 Denver
03.2024 - 11.2024
Night Auditor
Super 8 by Wyndham
10.2022 - 10.2023
Remote Customer Service Agent
Arise platform
08.2020 - 12.2020
Night Auditor/Front Desk Agent
Spring Hill Suites by Marriott
09.2018 - 01.2019
Front Office Manager
Metal Building Services, LLC
01.2008 - 07.2010
Bachelor of Science - Business Management
Colorado Technical University
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