Jami-Lynn Lewis
Healthcare IT Consultant
Florissant,MO
Summary
Aspiring to secure a role within a dynamic, innovative organization that values proactive approaches and cutting-edge solutions, leveraging skills and knowledge to promote both professional and personal development. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
28
28
years of professional experience
Work History
Senior IT Consultant
Experis Healthcare Solutions
11.2023 - Current
- Evaluated, implemented, and maintained clinical systems, improving workflow efficiency through detailed process analysis and optimization.
- Provided clinical and software expertise for applications, enhancing Electronic Health Record capabilities and user satisfaction rates.
- Acted as the liaison for Nursing, Clinic, Pharmacy, Ancillary, and Physician Staff, ensuring seamless communication and resolution of issues using SERVICE NOW / SNOW ticketing system.
- Analyzed healthcare IT systems to identify areas for optimization and enhancement.
- Analyzed workflow processes to identify inefficiencies, driving improvements in system usability and user satisfaction.
- Optimized EMR system performance by regularly updating software, troubleshooting issues, and providing technical support to endusers.
IT Support Consultant
MedSR – IT Consulting
10.2021 - 03.2023
- Supported financial and clinical areas during EMR transition from Trubridge/CPSI to Meditech EMR, enhancing workflow efficiency through detailed process analysis and optimization.
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
- Provided training sessions on new technologies and best practices, enhancing team members'' knowledge and skills in the field of IT consulting.
- Provided Clinical IT support for CPSI EMR, improving user satisfaction rates by delivering expert clinical and software guidance.
- Acted as liaison between IT, Clinics, Ancillary Staff, and Physician Staff, ensuring seamless communication and resolution of issues using KACE ticketing system.
Clinical Informatics Specialist
Carlinville Area Hospital
06.2011 - 11.2021
- Managed the design, build, implementation, and support of EMR applications, improving workflow efficiency through detailed process analysis and optimization.
- Provided clinical, software, and resource/project management expertise for application and project teams, enhancing user satisfaction rates.
- Acted as the primary liaison between IT, Clinic, Ancillary Staff, and Physician Staff, ensuring seamless communication and resolution of issues using KACE ticketing system.
- Implemented clinical data management strategies to enhance patient care and streamline operations.
- Developed training programs for staff on electronic health record (EHR) systems and best practices.
- Analyzed workflow processes to identify efficiency improvements and reduce redundancies in clinical documentation.
- Collaborated with cross-functional teams to integrate new technologies into existing healthcare systems.
- Liaised between providers and IT team to inform management and facilitate project completion.
Director of Nursing
Heritage Health
06.2010 - 06.2011
- Increase Staff Accountability and Autonomy
- Implemented evidence-based practices to enhance clinical outcomes and improve patient satisfaction scores.
- Collaborated with interdisciplinary teams to optimize healthcare delivery and streamline operational workflows.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Implement eMAR
- Directed nursing staff to ensure high-quality patient care and adherence to regulatory standards.
Med-Surg Unit Supervisor/Manager
Carlinville Area Hospital
03.2008 - 06.2010
- Acted as the primary liaison between IT, Clinic, Ancillary Staff, and Physician Staff, ensuring seamless communication and resolution of issues, optimizing clinical workflow redesign.
- Supervised daily operations, ensuring compliance with healthcare regulations and patient safety standards.
- Managed staff scheduling, optimizing workforce efficiency and coverage in critical departments.
- Developed training programs for new employees, enhancing onboarding processes and team integration.
- Implemented quality improvement initiatives, streamlining workflows to enhance patient care delivery.
- Conducted performance evaluations, providing feedback and support for professional development of team members.
- Coordinated interdisciplinary meetings, fostering collaboration among medical staff to address patient needs effectively.
- Developed a positive work culture with a strong emphasis on collaboration, innovation, and continuous improvement.
Education
Master of Science - Nursing/Healthcare Informatics
University of Phoenix
Carlinville, ILBachelor of Science - Nursing
Purdue University
West Lafayette, IN05.1997
Skills
- Integration of design, build, testing, implementation, and support of EMR software
- Facilitation and coaching on change initiatives
- Project management
- Customer service
- Analytical abilities
- Organizational abilities
- Problem-solving abilities
- Administration
- Operations management
- Technical support
- Project coordination
- Problem solving
- Effective communication
- Team collaboration
- Stakeholder engagement
- Change management
- Teamwork and collaboration
- Flexible and adaptable
- Problem resolution
- Organization and time management
- Process management
- Communication skills
- Electronic health records
- Clinical workflow optimization
- Software implementation
- Health IT management
- User training
- Troubleshooting
- Analytical and critical thinking
- Self-Directed
- Systems integration
- Process mapping
- Application support
- Software development
Timeline
Senior IT Consultant
Experis Healthcare Solutions
11.2023 - Current
IT Support Consultant
MedSR – IT Consulting
10.2021 - 03.2023
Clinical Informatics Specialist
Carlinville Area Hospital
06.2011 - 11.2021
Director of Nursing
Heritage Health
06.2010 - 06.2011
Med-Surg Unit Supervisor/Manager
Carlinville Area Hospital
03.2008 - 06.2010
Bachelor of Science - Nursing
Purdue University
Master of Science - Nursing/Healthcare Informatics
University of Phoenix