Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jami Martin

Orlando

Summary

I bring a strong background in administrative and clerical operations, with proven success in scheduling, document management, and process coordination. Throughout my career, I’ve streamlined workflows, maintained accurate records, and supported complex scheduling needs across teams and departments. Beyond my clerical strengths, I’m passionate about people development—I’ve led training initiatives, mentored emerging talent, and fostered inclusive environments where individuals feel supported and empowered to grow. My ability to balance operational precision with a people-first mindset has consistently helped teams thrive both in day-to-day execution and long-term growth.

Overview

14
14
years of professional experience

Work History

Assistant Store Manager

Floor & Decor
06.2021 - Current
  • Played a pivotal role in the successful opening of four new store locations, coordinating hiring, compliance, and onboarding logistics for over 200 associates.
  • Oversaw administrative workflows including scheduling, timecard audits, payroll accuracy, and internal policy communication across departments.
  • Developed and led comprehensive training and compliance initiatives, ensuring all new and existing team members were aligned with company standards, HR policies, and safety protocols.
  • Partnered with HR and corporate teams to facilitate leadership development, new hire orientation, and talent pipeline tracking.
  • Managed leadership calendars, scheduled cross-functional meetings, organized team recognition events, and supported travel logistics for executive visits.
  • Maintained operational reporting tools, managed sensitive documentation, and facilitated internal audits in collaboration with district leadership.
  • Acted as administrative liaison between department heads and regional leaders, ensuring high-level visibility and seamless execution of strategic goals.

Scheduling and Staffing Administrator

Lowes Home Improvment
02.2017 - 06.2021
  • Supported store leadership with a full range of administrative responsibilities including scheduling, staffing, compliance tracking, and payroll accuracy.
  • Managed associate schedules, monitored time and attendance records, processed timecard corrections, and ensured compliance with company policies.
  • Assisted Store and Assistant Store Managers with talent acquisition support including requisition postings, candidate screening, interview coordination, and onboarding documentation.
  • Maintained organized associate records, training materials, and HR compliance documentation, ensuring strict confidentiality.
  • Served as administrative point of contact for Workers' Compensation, General Liability, and Auto Claims paperwork and processing.
  • Organized breakrooms and training spaces, prepared agendas and event materials, and supported internal communications.
  • Acted as liaison between store operations, HR, and associates to support strategic leadership functions and a positive workplace culture.

Lead Cast Member

Walt Disney World Company
11.2017 - 01.2020
  • Streamlined operations by effectively training and mentoring new cast members on company policies, procedures, and safety guidelines.
  • Participated in regular team meetings to discuss best practices, share feedback, and brainstorm ideas for further enhancing the guest experience.
  • Exemplified outstanding teamwork skills through active participation in team-building activities, fostering a positive and inclusive work environment for all cast members.
  • Performed regular inventory checks to maintain optimal stock levels at all times, minimizing potential shortages or overstock issues.
  • Ensured seamless transition between shifts by effectively communicating pertinent information to incoming cast members regarding ongoing tasks or situations that require attention.

Administrative Coach Assistant

Nordhoff Highschool
08.2015 - 02.2017
  • Coordinated all logistical aspects of the volleyball program, including scheduling games, practices, and team outings across two league teams. Maintained organized calendars and communicated details to students, parents, and staff.
  • Oversaw day-to-day operations of the program by managing internal communications, creating rosters, handling registration paperwork, and maintaining detailed records of performance metrics and event outcomes.
  • Liaised with referees, opposing teams, and athletic officials to ensure smooth event execution. Provided administrative support to the head coach and served as the main point of contact for visiting teams and vendors.
  • Managed inventory for all sports equipment and uniforms. Tracked supply usage and coordinated reorders as needed, ensuring alignment with seasonal budgeting goals.
  • Maintained expense reports, tracked program spending, and supported basic budget planning. Ensured all purchases and reimbursements followed district or organizational guidelines.
  • Collaborated with volunteer parents to organize transportation, chaperoning, and post-game events, ensuring proper documentation and clear coordination.
  • Distributed post-event summaries and performance updates to school media personnel for publication and community engagement.

Office Manager

Integrated Periodontics and Implants
05.2015 - 02.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.

Store Manager

Nine West Group
06.2011 - 12.2015
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Bethpage High School
Bethpage

Skills

  • Customer service and engagement
  • Staff management
  • Hiring and training
  • Employee scheduling
  • Mentoring and coaching
  • Work Planning and Prioritization
  • Relationship building and management
  • Records management
  • Scheduling coordination
  • Business development

Timeline

Assistant Store Manager

Floor & Decor
06.2021 - Current

Lead Cast Member

Walt Disney World Company
11.2017 - 01.2020

Scheduling and Staffing Administrator

Lowes Home Improvment
02.2017 - 06.2021

Administrative Coach Assistant

Nordhoff Highschool
08.2015 - 02.2017

Office Manager

Integrated Periodontics and Implants
05.2015 - 02.2017

Store Manager

Nine West Group
06.2011 - 12.2015

Bethpage High School

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