Jami Martinez
San Angelo,TX
Summary
Good work ethic, on time, visual learner, wants to make people happy, great with kids.
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Call Center Representative
TLC & Associates
12.2023 - 02.2024
- Answer calls, helped people with Retirement funds, helped navigate websites and log in
- Talked with those 65+ about Medicare and other plans
- Investigated and resolved accounting, service and delivery concerns.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promptly responded to inquiries and requests from prospective customers.
Seasonal Sales Associate
Walmart
05.2023 - 09.2023
- Greeting customers and making sure they find everything they need, ringing up customer purchases throughout the day, operating cash registers while adhering to store policy on returns, ensuring the immediate removal of damaged or expired wares, ensuring cleanliness in the department, assisting customers with locating products and promoting various Walmart products like extended warranties and store credit card offers
- Additionally, due to being in a seasonal area, I handled chemicals, plants, and certain hardware equipment
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to effectively build rapport and lasting relationships.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Customer Service Representative
Sykes Work from Home
12.2021 - 04.2023
- Started with helping people file taxes on the TurboTax site, and booked appointments with registered tax advisors
- Then moved to their account recovery where we went through a process to make sure the person accessing the account was the correct customer, taught AI while doing so to do the job with ease, and securely handled private info
- Moved onto Express Scripts where I worked with customers to order medication, check pharmacies and doctors in a coverage area, and helped recover accounts there as well
- Also helped newcomers with finding the price of medications
- Responded to customer requests for products, services, and company information.
- Investigated and resolved accounting, service and delivery concerns.
Cashier/Customer Service
Goodwill Industries
03.2021 - 12.2021
- Greeted customers while promoting the discount of the day, worked mainly as a cashier, and worked with a POS system
- Handled both cash and card with ease
- Helped customers find certain products, and areas, or helped decide on a product
- Helped keep the store clean by various means before the shop opened and after it closed
- Maintained bathrooms when needed and helped put merchandise out when needed
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Data Entry
Blue Cross Blue Shield
01.2021 - 03.2021
- Went over claims from different customers, employers, and companies to see if payout was eligible
- Often handled sensitive information to verify a claim
Call Center Representative
Sitel
08.2018 - 11.2020
- Answered inbound calls, helped people navigate websites, put in sensitive details, and helped people purchase things
- Helped in different areas first starting in AON retirement health where I helped people look over retirement benefits, scheduled people to speak to insurance specialists, and helped people enroll during open enrollment
- Second was with the travel insurance branch which helped with purchasing, filing claims, and reading over benefits
- Finally, I worked with Shaklee
- I helped customers place orders, navigate the website, signed people up for their membership, and tracked orders
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Hostess
IHOP
09.2017 - 08.2018
- I greeted customers and sat them down to the next available server
- Helped keep the front of the store clean by sanitizing the menus and counters, mopped, and quickly cleaned windows and doors
- Also helped clean servers tables for guests, especially during busy times like weekends
- I took To-Go orders via Phone as well as packed them up
- Often tried to promote things like gift cards and special offers while checking customers out at the register and handled money and credit cards
- Answered customer questions about hours, seating, and menu information.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Took initial drink orders and relayed information to wait or bar staff.
- Completed daily side work and opening and closing duties without fail.
Education
High school diploma -
Texas Leadership Charter Academy
San Angelo, TX05.2015
Skills
- Retail sales
- Cleaning
- Organizational skills
- Cash handling
- Customer service
- Communication skills
- POS
- Restaurant experience
- Phone Etiquette
- Guest services
- Host/Hostess
- Food service
- Cash register
- Serving
- Complaint resolution
- Account updating
- Call center customer service
- Inbound phone calls
Timeline
Call Center Representative
TLC & Associates
12.2023 - 02.2024
Seasonal Sales Associate
Walmart
05.2023 - 09.2023
Customer Service Representative
Sykes Work from Home
12.2021 - 04.2023
Cashier/Customer Service
Goodwill Industries
03.2021 - 12.2021
Data Entry
Blue Cross Blue Shield
01.2021 - 03.2021
Call Center Representative
Sitel
08.2018 - 11.2020
Hostess
IHOP
09.2017 - 08.2018
High school diploma -
Texas Leadership Charter Academy
Similar Profiles
Kevin MorenoKevin Moreno
Supervisor - Thrifline Service Center at TLC & AssociatesSupervisor - Thrifline Service Center at TLC & Associates
YESICA ELIANA VERGARAYESICA ELIANA VERGARA
Operation Supervisor at TLC AssociatesOperation Supervisor at TLC Associates
William AldreteWilliam Aldrete
Member Experience Advisor at TLC AssociatesMember Experience Advisor at TLC Associates