JAMI mCkEE
Dallas
Summary
Dedicated and results-driven professional seeking a management position with a top company. Known for strong work ethic, relentless pursuit of excellence, and unwavering dedication to success. Committed to delivering exceptional customer experiences to foster loyalty and drive repeat business as a service-focused General Manager. Skilled in optimizing resource utilization to effectively handle operational needs. A proven sales leader with sound judgment, excellent planning abilities, and strong interpersonal communication skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Springhill Suites By Marriott
07.2024 - 02.2025
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Increased customer service ratings through personable service.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Provided exceptional service and assistance to guests upon check-in.
- Created and managed accurate occupancy forecasts and budgets.
- Evaluated and promptly resolved lodging facility operational issues.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Oversaw day-to-day operations of 128-room hotel with staff of 18 employees.
General Manager
TownePlace Suites by Marriott
01.2018 - 10.2023
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Assistant General Manager
TownePlace Suites by Marriott
03.2015 - 01.2018
- Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems
- Completes new hire paperwork and orientation as directed by General Manager
- Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts
- Conducts or assists in leading staff meetings
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures
- Receives and resolves guest complaints and team member issues
- Performs functions of the General Manager in his or her absence
- Completes Payroll
- Covers shifts in all departments as scheduled by the General Manager
- Completes all invoices for payment
- Respond to Guest Surveys
- Daily Maintenance Walks
Operations Manager
Hilton Garden Inn Hotel
06.2012 - 02.2015
- Check guest in and out of hotel
- Answering Multi-line Phones
- Making reservations
- Responsible for inventory control on pantry and office supplies
- Payroll
- Overseeing the restaurant
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
General Manager
Holliday Inn Express
08.2011 - 01.2012
- Managed daily activities with respect to front desk operations, staff and guest satisfaction
- Resolved customer complaints; anticipated potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
- Oversee all front office operations to insure profitability, control cost and quality standards to insure total guest satisfaction
- Managed and motivated all front office and housekeeping personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performances
- Check and control rooms reservations, front office systems, supplies/inventory, and maximize revenue by generating sales and servicing accounts for 68 rooms
- Responsible for cold calls, direct sales and solicitations, and organizing all group sales leads, in house sales
- Responsible for sending out invoices, and collecting money from accounts
- Making schedule for front desk and housekeeping
- Payroll
- Covering shifts when needed
- Responsible for hiring and training new staff member
- Organizing weekly staff meetings for ADR and STAR reports and plan for any main events
- Oversee reconstruction of hotel
- Set up new vendor accounts for hotel
- Responsible for labor
- Managing maid minutes
Education
High School Diploma -
Hickman high school
Columbia, MO06.1988
Skills
- Branding
- Safety assurance
- Leadership and team building
- Performance evaluations
- Labor cost controls
Sales
- Customer experiences
- Budgeting and cost control
- Customer relations
- Leadership
- Inventory control
Accomplishments
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 20 staff members.
Certification
- Salesforce Administrator Credential – Salesforce.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Food Handlers Certification.
- Connect U Certifcation
Languages
English
Full Professional
Spanish
Elementary
Timeline
General Manager
Springhill Suites By Marriott
07.2024 - 02.2025
General Manager
TownePlace Suites by Marriott
01.2018 - 10.2023
Assistant General Manager
TownePlace Suites by Marriott
03.2015 - 01.2018
Operations Manager
Hilton Garden Inn Hotel
06.2012 - 02.2015
General Manager
Holliday Inn Express
08.2011 - 01.2012
- Salesforce Administrator Credential – Salesforce.
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Food Handlers Certification.
- Connect U Certifcation
High School Diploma -
Hickman high school
Similar Profiles
Melvinika CookMelvinika Cook
Front Desk Agent at Springhill Suites By MarriottFront Desk Agent at Springhill Suites By Marriott
Guadalupe VargasGuadalupe Vargas
Front Desk Agent at Springhill Suites By MarriottFront Desk Agent at Springhill Suites By Marriott
Delaney WolfDelaney Wolf
Breakfast Attendant at Springhill Suites by MarriottBreakfast Attendant at Springhill Suites by Marriott