Summary
Overview
Work History
Education
Skills
Timeline
OfficeManager

Jami miller

Apollo Beach,FL

Summary

Dynamic Office Manager with a proven track record at 1st Rate Auto, excelling in customer service and office administration. Enhanced operational efficiency by streamlining warranty claims and managing vendor relationships, resulting in significant cost savings. Skilled in data entry and organizational skills, ensuring smooth office operations and exceptional client satisfaction.

Overview

22
22
years of professional experience

Work History

Office Manager

1st Rate Auto
08.2018 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Answer calls from customers
  • I explain the basic claims process to the policyholders
  • Call the insurance company to verify what is covered under they're insurance
  • Streamlined warranty claim processes for increased efficiency and faster resolution times.

Office Manager

The Car & Truck Store
02.2008 - 11.2012
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

BDC Service Representative

The Car Company Suzuki Warsaw
05.2003 - 01.2007
  • Boosted sales of additional services by effectively communicating the benefits to customers.
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.
  • Streamlined appointment scheduling for improved time management and increased service appointments.
  • Improved lead conversion rates by conducting thorough follow-ups and providing detailed information on available services.

Education

High School Diploma -

Prairie Heights
Lagrange, IN
05-1987

Skills

  • Customer service
  • Mail handling
  • Organizational skills
  • Office administration
  • Scheduling
  • Data entry
  • Office management
  • Document management
  • Customer relations
  • Billing

Timeline

Office Manager

1st Rate Auto
08.2018 - Current

Office Manager

The Car & Truck Store
02.2008 - 11.2012

BDC Service Representative

The Car Company Suzuki Warsaw
05.2003 - 01.2007

High School Diploma -

Prairie Heights

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Jami miller