Jami Milton

Specialized in identifying and addressing fraudulent hacking incidents since 2016. Maintained contact with customers from initial notification to resolution of issue via verbal and written communication. Created adjustments for credit of fraudulent charges when necessary. Contacted customers regarding high usage or unusual toll charges to determine legitimacy.

Prior to working fraud, traveled to Texas to assist with training collections associates. Previously worked customer relations for several years handling referrals from the Frontier office of the president, FCC, public utilities commissions, and BBB.

Worked in remittance, processing and allocating funds for disbursement to Frontier customer accounts. Investigated missing payments to locate and apply to correct customer accounts. Researched internal and external sources to determine ownership of unidentified payments.