Jami Moore
Kyle,TX
Summary
At Austin Bone and Joint Clinic, adeptly increased office productivity and patient satisfaction through multitasking and compassionate handling of sensitive situations. Skilled in HIPAA compliance and electronic charting, I enhanced efficiency and streamlined patient care coordination, demonstrating strong organizational and empathetic communication abilities.
Overview
5
5
years of professional experience
Work History
Medical Office Receptionist
Austin Bone And Joint Clinic
03.2008 - 09.2012
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Reviewed and sent medical records to other physicians upon request.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Assisted in inventory management for office supplies, ensuring adequate stock levels were maintained at all times.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
- Maintained records by recording, obtaining, and updating personal and financial information.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
CMA - Medical Assisting
Souther Careers Institute
Austin Tx12.1999
Skills
- Record preparation
- Front Desk Operations
- HIPAA Compliance
- Understanding of medical terminology
- Healthcare experience
- Electronic Charting
- Insurance Verification
- Appointment management
- HIPAA Guidelines
- Patient Registration
- Reminder calls
- Electronic Medical Records
- Medical Terminology
Timeline
Medical Office Receptionist
Austin Bone And Joint Clinic
03.2008 - 09.2012
CMA - Medical Assisting
Souther Careers Institute
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