Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jami Novosel

Mount Airy,MD

Summary

Strong dedication to helping clients resolve issues and cultivating a positive image of the company. Excel in both team environments and alone. Proven ability to listen attentively, solve problems quickly and efficiently, and create high-quality professional relationships with clients.

Overview

18
18
years of professional experience

Work History

Center Manager

ExpressCare Urgent Care
12.2024 - Current
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Managed and motivated employees to be productive and engaged in work.
  • Directed daily operations.
  • Helped patients understand care plans and instructions.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting patient relationships using strong issue resolution and dynamic communication skills.
  • Interacted well with patients to build connections and nurture relationships.
  • Provided references to local clinics, other urgent care centers and hospitals for patients based on query responses.
  • Interviewed, hired, instructed and mentored employees and promoted high level of care quality to patients.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
  • Established team priorities, maintained schedules and monitored performance.
  • Managed work and performance of more than 5 employees.

Medical Receptionist

ExpressCare Urgent Care
05.2023 - 12.2024
  • Answers telephone. Relay information abut the practice within the limits of practice policy. Routes clinical questions and emergency calls to the clinical staff or provider according to established policy.
  • Register patients, including assisting with check in, verifying address, telephone as well as all patient demographics for new and returning patients
  • Verify accuracy and maintain confidentiality of patient paperwork and information
  • Office duties including distributing mail, answering emails, and sending a fax
  • Verify compatible insurance and collect required documentation
  • Collect and enter patient payments into patient accounting system to include applicable co-pays and outstanding balances
  • Check out departing patients
  • Scan and attach forms, x-ray reports, EKGs and other medical documents to electronic medical record
  • Maintain a clean waiting room and front desk area
  • Assist clinical staff, as needed
  • Performs other duties as assigned

Commercial/Residential Cleaner

Huggins Cleaning LLC
12.2021 - 11.2022
  • Responsible for great customer services to all of our clients/pets
  • Responsible for all basic cleaning in and around residences
  • Clean floors and rooms
  • Mopping/Damp
  • Mopping/Dust Mopping
  • Sweeping/Vacuuming
  • Dusting
  • Picking up larger objects off the floor
  • Spot cleaning glass and windows
  • Making beds
  • Cleaning and discarding trash in the trucking lots as a contractual job for Amazon in multiple locations in Baltimore, Maryland and Hagerstown, Maryland

CAP 2 Supervisor

Walmart
12.2019 - 12.2021
  • Responsible for providing the best customer service to the customers
  • Responsible for unloading delivery trucks and sorting merchandise according to their location
  • Responsible for stocking consumables in a timely manner
  • Binned and picked up merchandise as needed
  • Built safe and sturdy pallets of merchandise to out to the store floor and on top steel carts
  • Supervise employees during their work shift
  • Assist the team in keeping the inventory flowing and the warehouse working efficiently

Client Service Representative/Assistant Inventory Manager

BluePearl Veterinary Partners
08.2012 - 06.2017
  • Greet all incoming clients and pets
  • Check clients in as either an appointment for a specialty department or as an emergency basis
  • Check clients out at the end of their visit
  • Ensure the preparation and billing of client invoices
  • Verify insurance and the verification of claims
  • Balance the cash drawer
  • Answer incoming client questions/concerns
  • Deep clean exam rooms
  • Assist current clients with any needs they may have
  • Input refill requests for medications
  • Take messages for doctors
  • Schedule radiology appointments/advise clients of upcoming procedure
  • Mail x-rays to primary care facilities
  • Assist clients on aftercare decisions for their pets
  • Write sympathy cards
  • Mail out paw prints Assist Valley Pet Crematory with the outgoing procedure of pets
  • Assisted the hospital manager with incoming orders
  • Restock medications/discard expired medications
  • Perform hospital cycle counts

Chiropractic Assistant/Marketing Manager

Advanced Spine and Wellness Center
11.2007 - 08.2012
  • Greet all new and existing patients/directed patients to their needed destination
  • Schedule patients new appointments for upcoming weeks
  • Filed patient charts and x-rays
  • Ensure the preparation and billing of patient invoices
  • Handle all insurance verification
  • Handle all cash, check and credit card payments
  • Assist in the traction area
  • Set up for healthcare seminars and assisted in the presentations
  • Mailed flyers, newsletters, birthday cards, etc.
  • Reschedule any missed appointments
  • Answer incoming multi line telephone
  • Develop x-rays
  • Handle close out at the end of each shift

Education

Associate Degree - Medical Assisting

Penn Foster
Remote

High School Diploma -

Damascus High School
Damascus, MD
06-2003

Skills

  • Customer Service
  • Teamwork
  • Problem Solving Abilities
  • Communication Skills
  • Leadership Experience
  • Organization Skills
  • Emotional Intelligence

Timeline

Center Manager

ExpressCare Urgent Care
12.2024 - Current

Medical Receptionist

ExpressCare Urgent Care
05.2023 - 12.2024

Commercial/Residential Cleaner

Huggins Cleaning LLC
12.2021 - 11.2022

CAP 2 Supervisor

Walmart
12.2019 - 12.2021

Client Service Representative/Assistant Inventory Manager

BluePearl Veterinary Partners
08.2012 - 06.2017

Chiropractic Assistant/Marketing Manager

Advanced Spine and Wellness Center
11.2007 - 08.2012

Associate Degree - Medical Assisting

Penn Foster

High School Diploma -

Damascus High School

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