Jami O'Brien
Quincy,United States
Summary
Orderly and committed Claims/Customer Service Representative offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Claims Service Representative
Arbella Insurance
Quincy, MA
02.2023 - Current
- Received and filed customer/claimant claims for insurance coverage.
- Drafted correspondence to customers regarding claim status, decisions, and payments.
- Verified customer eligibility and documentation accuracy.
- Provided timely response to inquiries from customers, brokers, and internal staff.
- Maintained accurate records of all claims activities in the database system.
- Collaborated with other departments to ensure quality service delivery.
- Monitored progress of outstanding claims to ensure timely resolution.
- Performed administrative tasks such as filing paperwork, scanning documents.
- Participated in training sessions to stay up-to-date with industry standards.
- Developed strategies for improving customer satisfaction levels.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Provided guidance and assistance to junior colleagues when necessary.
- Verified details with policyholders and requested additional information.
- Delivered quality customer service to assigned, insured and claimants throughout entire claims lifecycle to promote service times.
- Utilized claims management software to track claims progress and maintain organized documentation.
- Experienced in high-volume call center position
UPS
Watertown, MA
07.2020 - 07.2022
- Created spreadsheets in Microsoft Excel for record-keeping and reporting
- Prepared complex reports and ran analysis daily and monthly using various job-related software
- Monitored sales performance using various marketing tools
- Gathered and consolidated information for corporate and regional requests
- Analyzed business performance data and forecasted business results for upper management
- Served as a central support resource for outside contacts, bid reconciliation, etc
- Called customers as needed
- Worked in TEAMS, CVBAT, Sales Funnel and Siebel.
Flex Supervisor
UPS
Watertown, MA
10.2019 - 07.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Assigned work and monitored performance of drivers in a timely manner
- Resolved customer inquiries and complaints requiring management-level escalation
- Held professional phone etiquette.
Grocery/Receiving Associate
Stop and Shop
Hyde Park, MA
10.2016 - 06.2019
- Identified and reported inventory discrepancies to supervisor
- Maintained clean work area in stockroom and sales floor that adhered to strict safety standards
- Inspected and recorded incoming and outgoing orders for count, damage and dates
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests
- Operated lift and hand trucks to transfer materials to and from target areas
- Responsible for both updating inventory records and stocking goods in-store.
Cashier/Service Desk Associate
Stop and Shop
Hyde Park, MA
04.2013 - 10.2016
- Handled payment processing and provided customers with receipts and proper bills and change
- Answered telephones and greeted visitors to assist, answer questions and direct
- Managed overall presentation and customer satisfaction of the front-end
- Acted as Western Union Agent via the service desk
- Resolved complaints by customers.
Education
High School Diploma -
Cathedral High School
06.2014
Skills
- Ease with Computers and Technology
- Judgment and Decision Making
- Meticulous Attention to Detail
- Research and Analytical Skills
- Confidentiality and Data Protection
- Microsoft Office
- Microsoft Office Suite
- Customer Service
- Problem Solving
- Insurance knowledge
Timeline
Claims Service Representative
Arbella Insurance
02.2023 - Current
UPS
07.2020 - 07.2022
Flex Supervisor
UPS
10.2019 - 07.2020
Grocery/Receiving Associate
Stop and Shop
10.2016 - 06.2019
Cashier/Service Desk Associate
Stop and Shop
04.2013 - 10.2016
High School Diploma -
Cathedral High School
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