Motivated professional with a 15 year career in financial roles which adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Enhanced Root Cause Business Analysis
JPMorgan Chase
Elgin, IL
09.2022 - Current
Analyzed data to identify root causes of problems and recommend corrective actions.
Utilized data visualization techniques to present and explain complex data sets.
Identified patterns and trends in large data sets and provided actionable insights.
Commercial Card Specialist
JPMorgan Chase
10.2015 - 09.2022
Adhered to applicable laws and regulations
Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
Identified valuable solutions for customers with ongoing complaints
Cultivated partnerships with individuals to better meet Client Experience
Handle Escalated complaints through various channels on daily basis
Complete and Speak to High Level reports and Complaint Trends for different Line of Business weeky and monthly.
Correspondence Analyst
JPMorgan Chase
05.2013 - 10.2015
Filed correspondence and documents with speed and accuracy to maintain official records
Prioritized and organized tasks to efficiently accomplish service goals
Juggled multiple projects and tasks to ensure high quality and timely delivery
Exceeded High account productivity per hour goals.
Executive
JPMorgan Chase
03.2009 - 05.2013
Answered office phones and make outbound calls to assist customers
Drafted clear and grammatically correct business correspondence for every case I received
Elevated customer satisfaction ratings by resolving client and case issues effectively
Worked high level complaints that were written to Jamie Dimon, Better Business Bureau, Attorney General and
Discrimination cases from Cardholders
Communicated resolution with all Customers in a timely manner.
Fraud Prevention Specialist
JPMorgan Chase
02.2008 - 03.2009
Communicated with customers, utilizing active listening and interpersonal skills
Created procedures for identifying and tracking fraudulent activity
Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities
Performed general accounting handling functions such as closing accounts and placing accounts on hold
Conducted reviews of flagged transactions and reports that showed potential suspicious activity
Summary
Skills
Experience
Identified fraud patterns and anomalies through analysis of large quantities of data.
Spearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last MileSpearheaded initiatives for process improvement to enhance operational efficiency.
Assessed performance metrics and KPIs to pinpoint areas for improvement and executed strategic solutions.
Implemented safety protocols to maintain a secure work environment
Analyzed workflow processes to identify areas for improvement within the operation.
Supervised day-to-day workflow of employees in order to maximize productivity and quality standards.
Oversaw staffing requirements through recruitment, onboarding, and training, implementing disciplinary action as necessary.
Monitored and improved efficiency of processes, team performance, and customer service.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Identified areas of deficiency and performed root-cause analysis to solve problems.
Enhanced morale and management communication through employee recognition initiatives and commitment to open door policy.
Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
Orchestrated team assignments, defining priorities and targets.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships. at Amazon SSD Last Mile
<ul>
<li>Analyzed patient safety events following EHR system implementation to identify key issues.</li>
<li>Collaborated with national stakeholders and vendors to correct EHR algorithms effectively.</li>
<li>Advised regulatory groups on deficiencies, correction strategies, and timely milestone achievements.</li>
<li>Developed EHR self-correction training for clinical and administrative staff.</li>
<li>Performed root cause analysis to pinpoint areas requiring improvement.</li>
<li>Established and monitored corrective measures to track outcomes of interventions.</li>
</ul> at Veterans’ Healthcare Administration<ul>
<li>Analyzed patient safety events following EHR system implementation to identify key issues.</li>
<li>Collaborated with national stakeholders and vendors to correct EHR algorithms effectively.</li>
<li>Advised regulatory groups on deficiencies, correction strategies, and timely milestone achievements.</li>
<li>Developed EHR self-correction training for clinical and administrative staff.</li>
<li>Performed root cause analysis to pinpoint areas requiring improvement.</li>
<li>Established and monitored corrective measures to track outcomes of interventions.</li>
</ul> at Veterans’ Healthcare Administration