JAMI PECORARO-BAUSLEY
Pingree Grove, IL
Summary
Motivated professional with a 15 year career in financial roles which adds value to any organization in need of great collaboration, interpersonal, and multitasking abilities.
Overview
16
16
years of professional experience
Work History
Enhanced Root Cause Business Analysis
JPMorgan Chase
09.2022 - Current
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Utilized data visualization techniques to present and explain complex data sets.
- Identified patterns and trends in large data sets and provided actionable insights.
Commercial Card Specialist
JPMorgan Chase
10.2015 - 09.2022
- Adhered to applicable laws and regulations
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action
- Identified valuable solutions for customers with ongoing complaints
- Cultivated partnerships with individuals to better meet Client Experience
- Handle Escalated complaints through various channels on daily basis
- Complete and Speak to High Level reports and Complaint Trends for different Line of Business weeky and monthly.
Correspondence Analyst
JPMorgan Chase
05.2013 - 10.2015
- Filed correspondence and documents with speed and accuracy to maintain official records
- Prioritized and organized tasks to efficiently accomplish service goals
- Juggled multiple projects and tasks to ensure high quality and timely delivery
- Exceeded High account productivity per hour goals.
Executive
JPMorgan Chase
03.2009 - 05.2013
- Answered office phones and make outbound calls to assist customers
- Drafted clear and grammatically correct business correspondence for every case I received
- Elevated customer satisfaction ratings by resolving client and case issues effectively
- Worked high level complaints that were written to Jamie Dimon, Better Business Bureau, Attorney General and
- Discrimination cases from Cardholders
- Communicated resolution with all Customers in a timely manner.
Fraud Prevention Specialist
JPMorgan Chase
02.2008 - 03.2009
- Communicated with customers, utilizing active listening and interpersonal skills
- Created procedures for identifying and tracking fraudulent activity
- Reviewed, verified and identified customer transactions to detect and prevent financial crimes activities
- Performed general accounting handling functions such as closing accounts and placing accounts on hold
- Conducted reviews of flagged transactions and reports that showed potential suspicious activity
- Summary
- Skills
- Experience
- Identified fraud patterns and anomalies through analysis of large quantities of data.
Education
High School Diploma -
Marian Central High School
Woodstock, IL Skills
- Data Analysis
- Technical Design Documentation
- Capital and Resource Allocation
- Competitive Market Analysis
- Organizational Systems
- Trend Data Analysis
- Work Organizing and Prioritizing
- Department Development
Timeline
Enhanced Root Cause Business Analysis
JPMorgan Chase
09.2022 - Current
Commercial Card Specialist
JPMorgan Chase
10.2015 - 09.2022
Correspondence Analyst
JPMorgan Chase
05.2013 - 10.2015
Executive
JPMorgan Chase
03.2009 - 05.2013
Fraud Prevention Specialist
JPMorgan Chase
02.2008 - 03.2009
High School Diploma -
Marian Central High School
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