Jami Penney
Hampton,NH
Overview
9
9
years of professional experience
1
1
Certification
Work History
Store Manager
Carters & Oshkosh
10.2022 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Trained new employees on proper protocols and customer service standards.
Store Manager
Sally Beauty Holdings Inc.
01.2022 - 10.2022
- Oversaw recruitment, hiring and evaluation of staff.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
Assistant Store Manager
Lindt Chocolate
01.2019 - 01.2022
- Kept optimal inventory levels to control costs while keeping store ready for expected demands
- Helped store manager with administrative tasks
- Resolved escalated customer service issues by coordinating solutions between sales and operations teams
- Oversaw 10+ employees, handling training, performance monitoring, and disciplinary actions
- Increased sales by overseeing successful promotional strategies and in-store events
- Managed inventory effectively, completing regular cycle counts and maintaining loss prevention strategies
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement
- Managed day-to-day replenishment needs, including merchandising products, facing items, and rotating stock
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by handling escalated problems
- Trained new customer service team members in company policies, procedures, and service delivery standards
- Managed cash drawer, counted cash deposits, and moved cash from secure safe to cash drawer
- Provided attentive and personable service to all guests, including telephone, email, and online inquiries
- Assisted in monitoring team performance and suggesting corrective actions for underperforming areas.
Operations Manager
PARTY CITY
12.2014 - 01.2019
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Inventory stock and reorder when inventory drops to a specified level
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate
- Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Education
WINNACUNNET HIGH SCHOOL
09.2010
Skills
- Customer service management
- Business management
- Employee training
- Performance improvement
- Inventory counting
- Cash auditing
- Quality assurance
- Task prioritization
- Time management
- POS Systems
- Team Development
- Loss Prevention
- Product merchandising
- Complaint handling
Certification
ServSafe Certified
Timeline
Store Manager
Carters & Oshkosh
10.2022 - Current
Store Manager
Sally Beauty Holdings Inc.
01.2022 - 10.2022
Assistant Store Manager
Lindt Chocolate
01.2019 - 01.2022
Operations Manager
PARTY CITY
12.2014 - 01.2019
WINNACUNNET HIGH SCHOOL