Jami Pratt

Processed payroll for 60 installers accurately and efficiently.

• Generated and sent daily invoices to builders and COD customers via email.
• Executed lien waivers and provided notary public services.
• Updated customer records daily with notes and payment information.
• Dispatched over 300 statements monthly via email to clients.
• Handled all check payments, ACH transactions, and credit card processing.
• Maintained over 300 accounts using spreadsheets for accuracy.
• Collaborated with the finance team to streamline thereceivables process
• Assisted in developing procedures for improved cash flow management
• Trained new staff on company billing systems and protocols
• Responded promptly to customer inquiries regarding their account status or payment history.
• Kept accounts receivable tracking database current with relevant client information, collection, and billing progress and program changes.
• Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
• Created reports on Accounts Receivable performance for management review.
• Assisted in month-end closing process including thepreparation of journal entries related to Accounts Receivable activities.
• Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
• Managed timely invoicing of clients and ensured accurate billing details.
• Reconciled customer accounts and resolved discrepancies.
• Participated in financial audits related to accounts receivable.
• Prepared and processed payroll.

• Excellent customer service, client communications, sales, and follow-up calls.
• Conducted daily cash transactions and balanced cash register
• Expert with Seca scale/client measurements, and Red Light Therapy.
• Monitored and documented the clinic/inventory/stock
• Developed personalized wellness plans for clients based on individual needs.
• Conducted one-on-one coaching sessions to promote healthy lifestyle changes.
• Facilitated group workshops to educate on nutrition and fitness strategies.
• Monitored client progress and adjusted plans as necessary for effectiveness.
• Utilized wellness assessment tools to evaluate client health metrics and behaviors.
• Provided ongoing support and motivation to clients throughout their wellness journey.
• Maintained accurate records of all coaching sessions including notes about client conversations, assessments results and recommendations made.

• Executed membership sales strategies to increase enrollment numbers.
• Provided member support and customer service to ensure satisfaction and retention.
• Served as member fitness consultant, offering personalized fitness assessments.
• Developed custom workout plans and nutrition guidance for personal training clients.
• Conducted Facebook marketing campaigns to enhance gym visibility.
• Maintained cleanliness and organization of gym facilities to uphold standards.

• Set up student tabletops before class.
• Watch over kids during free play and recess.
• Prepare snack for each student.
• Manage and prepare daily student projects.
• Assist kids with special art projects and end of the year calendars.
• Read at circle time and engage them in conversation.
• Field trips outside of the classroom.
• Manage the supply room and keep it organized.
• Clean classroom and toys each day after class.

• Helped strengthen our customer service team by answering multi-line phone system, entering orders, credits, and invoicing; reviewed and processed orders from sales force.
• Strategically planned upcoming events and attended operation meetings; supported outside sales representatives.
• Conducted yearly inventory; researched and resolved inventory problems; prepared inventory reports and performed detailed analysis of item performance.
• Maintained materials, parts, products, and stock items supplied and readily accessible; tracked shipping schedules and delivery.
• Analyzed sales reports to merchandise product lines; organized the inventory in the most efficient and accessible manner.
• Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and maintain high level of customer service.

• Developed sales relationships and provided the products and services necessary to meet the customer's lifestyle needs; ensured outstanding customer service.
• Provided customers technical instruction or installation information on merchandise; built prospect lists and customer files and exploits their use in developing sales volume.
• Prepared price quotes and orders depending on customer's specifications; scheduled blind repair and shipping.
• Arranged for delivery and/or installation and service of merchandise; scheduled home designer and private contractor.
• Handled customer complaints, exchanges, refunds, and adjustments in a positive manner to build a personal following and customer loyalty.