Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Hi, I’m
Jami Robertson
Fredericksburg,Va
Summary
Overview
12
years of professional experience
Work History
Sam’s Subs and Pizza
Wait Staff
06.2024 - 01.2025
Job overview
- Responsible for greeting, seating and waiting on customers at a busy restaurant with approximately 30 tables and banquet room
- Took customer orders based upon an extensive menu to include daily specials
- Prepared the table and drink orders along with delivering food and beverages
- Based upon the order, I handled cash and credit transactions quickly and accurately
- Cleaned tables, swept and mopped dining room floors
Buffalo Wild Wings
Wait Staff
09.2023 - 05.2024
Job overview
- Responsible for greeting, seating and waiting on customers at a busy restaurant with approximately 50-60 tables and bar
- Took customer orders based upon an extensive menu to include daily specials
- Prepared the table and drink orders along with delivering food and beverages
- Based upon the order, I handled cash and credit transactions quickly and accurately
- Cleaned tables, swept and mopped dining room floors
Turfscapes Lawncare
Office Manager
05.2022 - 05.2024
Job overview
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
Aladin Restaurant
Wait Staff
05.2023 - 09.2023
Job overview
- Responsible for greeting, seating and waiting on customers at a busy restaurant with approximately 50-60 tables including banquet room and bar
- Took customer orders based upon an extensive menu to include daily specials
- Prepared the table and drink orders along with delivering food and beverages
- Based upon the order, I handled cash and credit transactions quickly and accurately
- Cleaned tables, swept and mopped dining room floors
Global Cab LLC
Dispatcher/Office Manager
11.2021 - 05.2023
Job overview
- Accurately delegate high volume multiple customer calls
- Schedule taxi rides
- Resolving Customer Complaints
- Finalizing contracts with clients
- Resolving HR issues
- Maintaining longevity of vehicles including cleaning cabs
- Cash handling after each shift between cab drivers
Public Partnership
In-home Personal Caregiver
11.2017 - 05.2019
Job overview
- Responsible for the full -time care of one senior male client at his home
- Administered bedside or personal care, such as ambulation or personal hygiene assistance
- Performed housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and running Errands
- Planned, shopped for, and prepared nutritious meals or assisted families in meal preparation
- Transported client to locations outside the home, such as to physicians' offices or on outings, using a motor vehicle
- Provided physical therapy exercise to maintain muscle strength and tone
- Provided client and family members with emotional support
Famous Daves's Of America
Wait Staff
07.2018 - 10.2018
Job overview
- Responsible for greeting, seating and waiting on customers at a busy medium sized BBQ restaurant with approximately 50 tables and bar
- Took customer orders based upon an extensive menu to include daily specials
- Prepared the table and drink orders along with delivering food and beverages
- Based upon the order, I handled cash and credit transactions quickly and accurately
- Delivered catered food using their van to the Fredericksburg and surrounding area
- Cleaned tables, swept and mopped dining room floors
Aladin Bar and Grill
Wait Staff
01.2016 - 10.2018
Job overview
- Responsible for all aspects of food service duties as stated above for a small restaurant providing mediterranean food and drink
- Took customer orders, delivered food and beverages, and executed bill paying transactions
- Cleaned the dining area and tables
Dominos Pizza
Store Manager in Training
01.2013 - 05.2017
Job overview
- Oversaw daily store operations, ensuring smooth workflows and timely completion of tasks for optimal customer experience.
- Provided excellent customer service by addressing inquiries, resolving issues, and ensuring each guest had an enjoyable shopping experience.
- Evaluated employee performance against established goals, providing coaching or corrective action as needed to support individual development plans.
- Improved store efficiency by streamlining inventory management and implementing effective merchandise organization strategies.
- Assisted in the recruitment, hiring, and onboarding of new employees to build a strong, cohesive team prepared to excel.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
James Monroe High SchoolFredericksburg, VA
High School Diploma
05.2000
University Overview
Skills
- Time Management
- Customer service
- Computer skills
- Microsoft Word
Timeline
Wait Staff
Sam’s Subs and Pizza
06.2024 - 01.2025
Wait Staff
Buffalo Wild Wings
09.2023 - 05.2024
Wait Staff
Aladin Restaurant
05.2023 - 09.2023
Office Manager
Turfscapes Lawncare
05.2022 - 05.2024
Dispatcher/Office Manager
Global Cab LLC
11.2021 - 05.2023
Wait Staff
Famous Daves's Of America
07.2018 - 10.2018
In-home Personal Caregiver
Public Partnership
11.2017 - 05.2019
Wait Staff
Aladin Bar and Grill
01.2016 - 10.2018
Store Manager in Training
Dominos Pizza
01.2013 - 05.2017
James Monroe High School
High School Diploma
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