Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Work Availability
Timeline
Hi, I’m

Jami Rogers

Saint Hedwig,TX
Jami Rogers

Summary

Hard worker experienced in problem-solving, service, and time management. Possess excellent listening skills combined with an attentive and detail-oriented nature. Excellent customer service and communication skills. Ability to quickly learn new concepts and skills with practice. Determined to lead and promote high levels of customer service and engagement efforts. Enthusiastic and motivated individual passionate about customer service. Team player who works well both independently and within team settings to achieve goals. Committed to creating positive customer experiences. Seasoned Customer Associate with over ten years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Hardworking and passionate job seeker with solid organizational skills eager to secure entry-level [Job Title] position. Ready to help the team achieve company goals. Eager to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Overview

16
years of professional experience
1
Language

Work History

Walgreens

CUSTOMER SERVICE ASSOCIATE
04.2021 - 06.2021

Job overview

  • Managed store operations including cash handling procedures, merchandising standards, and safety and security procedures to always ensure compliance
  • Provided exceptional customer service by greeting customers in friendly and professional manner.
  • Arranged and replenished displays and merchandise racks to maintain store appearance
  • Unloaded shipments from delivery trucks after completing order documentation.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Don't Stress the Mess

PROFESSIONAL HOUSE CLEANER
06.2018 - 03.2020

Job overview

  • Delivered quality customer service to address urgent needs and cleaning requests
  • Used time management and efficient cleaning methods to meet deadlines
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs
  • Established and maintained clean and comfortable environments in office buildings by vacuuming, cleaning windows, and dusting.
  • Managed workload across 23 houses and satisfied customers on a bi-weekly schedule with attention to detail and high quality standards.

Circle K

CASHIER
10.2016 - 12.2018

Job overview

  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Checked personal identifications during alcohol and tobacco sales.

Park Avenue Health and Rehabilitation

ACTIVITY ASSISTANT
10.2015 - 03.2016

Job overview

  • Provided respectful mobility assistance to individuals needing extra support
  • Documented preferences and helped develop relevant activities
  • Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence
  • Promoted exceptional quality of life for all residents by innovating, organizing, and conducting entertaining and stimulating activities.
  • Enhanced resident engagement by developing and implementing creative activities tailored to individual needs.
  • Assisted with physical therapy exercises, promoting increased mobility and functional independence among participants.

Park Avenue Health and Rehabilitation

CERTIFIED NURSING ASSISTANT
02.2011 - 08.2015

Job overview

  • Checked patient vitals such as temperature, blood pressure, and blood sugar to stay on top of symptoms and keep RNs informed of changes
  • Supported ambulation and physical therapy needs by conducting planned exercise routines
  • Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation.
  • Supported needs of 20+ residents under long-term care per shift.
  • Built rapport with patients and families, providing emotional support during difficult times.

Life Care Centers of Tucson

CERTIFIED NURSING ASSISTANT
10.2005 - 03.2009

Job overview

  • Gathered dietary information, assisted with feeding, monitored food intake to help patients achieve nutritional objectives and support wellness
  • Facilitated activities of daily living, including personal hygiene management, feeding, and ambulation
  • Transported patients between rooms and appointments or testing locations
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Education

School For Integrated Academics And Technologies
Phoenix, AZ

High School Diploma
06.2004

Skills

  • Courteous with Strong Service Mindset
  • Policy and Procedure Adherence
  • Establishing and Maintaining Customer Relationships
  • Adaptability
  • Customer service excellence
  • Money handling abilities
  • Attention to Detail
  • Calm and Professional Under Pressure
  • Active Listening

Volunteer Experience

  • COFFEE SHOP WORKER, Crosspoint Fellowship, Schertz, TX, 07/2022, Present, Brew coffee and tea, and fill containers with requested beverages., Serve prepared cookies, Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • VOLUNTEER, Soldiers' Angels, San Antonio, TX, 06/2022, 07/2022, Supported the Books- A- Million (BAM) campaign, which provided specialty ground coffee to deployed service members and veterans. During the campaign, my duties were to review and vet hundreds of personalized stickered notes that were attached to the distributed coffee donations.

References

  • Deborah Watkins, Don't Stress The Mess, Operator - Owner Supervisor, (520) 870-7569, deborahwatkins777@gmail.com
  • Ana Gutierrez, Circle K, Manager Supervisor, (520) 440-9216, anagutierrezck@hotmail.com
Availability
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Timeline

CUSTOMER SERVICE ASSOCIATE

Walgreens
04.2021 - 06.2021

PROFESSIONAL HOUSE CLEANER

Don't Stress the Mess
06.2018 - 03.2020

CASHIER

Circle K
10.2016 - 12.2018

ACTIVITY ASSISTANT

Park Avenue Health and Rehabilitation
10.2015 - 03.2016

CERTIFIED NURSING ASSISTANT

Park Avenue Health and Rehabilitation
02.2011 - 08.2015

CERTIFIED NURSING ASSISTANT

Life Care Centers of Tucson
10.2005 - 03.2009

School For Integrated Academics And Technologies

High School Diploma
Jami Rogers