Summary
Overview
Work History
Education
Skills
Timeline
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Jami Russell

Jami Russell

Millsboro,DE

Summary

Dynamic entrepreneur with a proven track record at Air Bnb, excelling in customer service and strategic decision-making. Successfully established a unique brand identity, enhancing profitability through innovative sales strategies and strong customer relations. Skilled in team leadership and staff training, fostering a high-performing environment that drives growth and client loyalty.

Overview

18
18
years of professional experience

Work History

Business Owner Entrepreneur

Air Bnb
07.2025 - Current
  • Established strong customer relationships through excellent communication and attentive service. Consulted with customers to assess needs and propose optimal solutions.
  • Strengthened business reputation by consistently meeting or exceeding customer expectations in terms of products/services offered.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers wholesale providers.
  • Conducted market research to inform product development decisions, and identify potential growth areas.
  • Ensured compliance with all relevant regulations by staying current on industry requirements and implementing necessary changes in operations.
  • Obtained trending eccentric bohemian designs, and artwork to match with hues of teal and bright yellow in color, a palette with a modern retro look complete with matching amenities to capture and transform this space into a truly one of a kind experience. The Colors and patterns suggest a touch of oasis merged with a Moroccan vibe await your arrival as you drift into the 70’s creating a truly unique atmosphere. Technology solutions in place to enhance operational productivity and customer engagement. My goal during the interior designing process was meant to distract the eyes of every weary traveler seeking extreme comfort, affordability and a one of a kind experience. This space was implemented for that purpose.
  • Pioneered customer feedback/reward system, utilizing insights to refine products and services continually.
  • Drove revenue growth with innovative sales strategies, understanding customer needs, market trends and budgets.
  • Increased customer satisfaction with personalized service offerings, addressing clients by name, greeting them with a pleasant smile. Allowing the client to reach you at any time during their stay. Readily available to cater specific needs and preferences.
  • Interacted well with customers to build connections and nurture relationships.
  • Manage rentals, marketing strategies, organize sales, replenish condiments, wash all bedding, towels, sheets, and pillows, clean the bathroom, dust, vacuum the entire space and perform repairs if needed. Report issues to higher management or proper authorities with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Established a successful startup by researching market opportunities, created a business plan, secured the funding, designed the area, trust the process!
  • Introduced customer loyalty program, rewarding repeat travelers discounts.
  • Launched successful referral program, encouraging satisfied customers to spread word.

Manager/artist

Big G’s House of Ink Tattoo Shop
02.2008 - 02.2012
  • Mentored junior artists, helping to improve their skills and overall productivity within the studio.
  • Enhanced creative output by implementing innovative design techniques and trends. Streamlined artistic processes by introducing cutting-edge technology, tools and techniques to produce higher chances of efficiency gains.
  • Led brainstorming sessions with co-workers too generate innovative ideas for new projects. Contributed to creative process through original ideas and inspiration. Also shared unique concepts or nifty tricks that drove customer engagement and generated positive reviews and repeat business, as well as mentor junior employees to help strengthen our team.
  • Balanced competing priorities successfully while managing multiple simultaneous projects without compromising deadlines or quality standards.
  • Presented creative concepts persuasively, creating long lasting relationships built from trust, appointments were more than just art, some were therapeutic intimate conversations that helped heal wounds, resulting in new business opportunities unfolding and doors opening consistently over time.
  • Developed visually compelling designs, focusing on custom art, with my own original style resulting in higher client satisfaction rates, gave me the ability after some time to increase the price of my estimates.
  • Joined art exhibitions and tattoo conventions broadcasting my talent, fostering a strong creative reputation in the industry.
  • Managed project timelines effectively, ensuring all deliverables were completed in a timely manner and within budget constraints discussed with my client during our initial appointment.
  • Implemented constructive feedback received from clients to refine designs further towards desired outcomes efficiently.
  • Consulted with clients to discuss style preference, size, colors, location and compensation, whether it be hourly wage or flat rate pricing, then creating mutually agreeable project parameters.
  • Experimented with variety of styles and techniques to produce unique works of art, and to assist a larger audience.
  • Produced sketches and rough drafts to refine artwork with client before completion.
  • Built and maintained working relationships with co-workers, bosses and managers. Also with other shop owners and artists I encountered at different venues.

Business Owner Operator of a Tattoo Shop

Painful Passion Tattoos
04.2012 - 02.2023
  • Established strong customer relationships through excellent communication and above all outstanding customer services and solutions, while this proves to be true, broadcasting on google there’s tons of reviews.
  • Strengthened company reputation by consistently meeting or exceeding our customers expectations in terms of quality services offered and products offered for purchase.
  • Consulted with customers to create custom designs and demonstrated exceptional outcomes.
  • Managed financial responsibilities to ensure profitable gain, including budgeting, staying current with bills and financial reporting for quarterly filings.
  • Maintained a safe work environment by enforcing strict safety protocols, regularly updating staff on industry best practices. Remaining compliant with board of health codes, appointments, procedures, and renewing licensing requirements punctually.
  • Developed a high-performing team through recruiting, hiring, apprenticing and training, putting emphasis on relationship and trust building techniques to demonstrate empathy with our clients, and relate by displaying compassion. Strong issue resolution tactics and dynamic communication were also introduced. That proved affective, seeing consistent growth in annual revenue while also strengthening lasting client loyalty.
  • Aquired modern equipment periodically for the purpose of creating trending art, sought after cutting-edge solutions to enhance operational productivity, We also rendered personalized service discounts addressing each clients personal needs as a way of introduction. This strategy demonstrates our appreciation and gratitude towards loyal clientele, maintains customer satisfaction and gives us the opportunity to promote new products/services, publish and share.
  • Cultivated strong online presence, managing social media platforms to engage with customers effortlessly making it easy for them to connect with the shop and community to share their experience if desiring to do so in exchange for a reward towards next visit.
  • Observed each employee's individual strengths and initiated a bonus program to improve areas of weakness.
  • Identified and qualified clients needs, negotiated and closed profitable projects with high success rates resulting in returning customers.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage, drive-off and missing receipts/release forms captured on shop surveillance to prevent theft.
  • Tracked trends and purchased enhancements to our inventory based on the customer requests to both challenge and refine company's product offerings.

Education

High School Diploma - Business Management

University of West Indies
Kingston, JM
09.1999

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Purchasing and planning
  • Strategic Decision-making
  • Start-up operations
  • Sales strategics
  • Team leadership
  • Staff training/development
  • Hiring and onboarding

Timeline

Business Owner Entrepreneur

Air Bnb
07.2025 - Current

Business Owner Operator of a Tattoo Shop

Painful Passion Tattoos
04.2012 - 02.2023

Manager/artist

Big G’s House of Ink Tattoo Shop
02.2008 - 02.2012

High School Diploma - Business Management

University of West Indies

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