Jami Smith
New Orleans,LA
Overview
12
12
years of professional experience
1
1
Certification
Work History
Co-Founder and Consultant
Brightspot People
04.2024 - Current
- Partner with founders, CEOs, people leaders, and other executive team members to build cultures that act as competitive advantages.
- Establish foundational processes for HR/People Operations for a variety of businesses.
- Navigate legal requirements to ensure compliance with industry regulations while minimizing risk exposure for the business.
- Collaborate with department heads to identify workforce needs and create targeted recruitment strategies.
- Conduct thorough job analyses, establishing accurate job descriptions and performance expectations.
- Improve employee retention rates through focused career development training, planning and support.
- Enhance employee satisfaction by implementing strategic People-First HR initiatives and programs.
- Develop comprehensive onboarding programs to accelerate new hire integration into the organization.
- Advise executives on key HR metrics, providing insight into areas requiring improvement or adjustment.
- Create and implement succession planning strategies to ensure smooth leadership transitions during times of organizational change.
- Design engaging training courses to develop employee skills and increase productivity.
- Develop and launched successful diversity, equity, and inclusion programs.
- Create and facilitate training sessions to staff, managers and executives.
- Administer employee benefits programs and assist with open enrollment.
Vice President of People Operations
Stellar
09.2023 - 04.2024
- Develop and manage the organization's talent management programs including talent acquisition, performance management, talent reviews, succession planning, and leadership development.
- Responsible for improving the overall employee experience including internal communication, recognition, onboarding, and learning and development.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Designed and implemented region-wide recruitment, behavior-based interviewing and skill matching procedure, decreasing employee turnover.
- Conducted company-wide town hall meetings to convey updates.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
Director, Procore Culture Team
Procore Technologies Inc. (Acquired Levelset)
08.2022 - 09.2023
- Formed strategic partnerships and connected with various leaders to implement forward-thinking initiatives to improve employee engagement including a company-wide milestone program, employee podcast, and global giving program.
- Led more than 20 employee committees including U.S. and international teams. These groups were responsible for creating programming that strengthened a culture of connection in a hybrid, global environment.
- Created and delivered a new company-wide recognition program.
Vice President of People Operations
Levelset
03.2021 - 08.2022
- Cultivated company-wide, award-winning culture of innovation, collaboration, and engagement.
- Collaborated with legal, finance and other professional teams to review and maintain compliance with regulations.
- Aligned organizational objectives with our company purpose to increase employee engagement.
- Collaborated with other executive team members to develop strategic initiatives and long term goals. Then, ensured those initiatives and goals were communicated effectively throughout entire organization.
- Effectively led our team during transition from in-office to remote work during the pandemic.
- Responsible for all people related tasks when our company was acquired including all diligence requirements, employee communications, transitioning benefits and HR systems, and compensation and role leveling for all employees.
People Operations Director
Levelset
02.2018 - 03.2021
- As the first dedicated owner of the People Operations Department at Levelset, I was responsible for pulling various functions of people operations under one roof and building the department from the ground up.
- Created and implemented initiatives to improve employee engagement across three offices.
- Designed and built a professional development program for 20 emerging leaders within the company
- Assisted with all recruiting efforts including crafting candidate profiles, conducting interviews, maintaining relationships with schools, and hosting recruitment events
- Responsible for all employee relations and company compliance
- Designed and facilitated professional development content for mangers, the Ladies of Levelset and the Levelset Diversity, Equity,and Inclusion teams.
- Collaborated with hiring managers to execute new ways to recruit top talent.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
Regional Continuous Improvement Manager
Pinnacle Entertainment
12.2015 - 02.2018
- Managed team performance by training, mentoring, disciplining and motivating employees
- Subject matter expert for continuous improvement methodologies Directs all phases of Lean Six Sigma Sigma projects, from the define phase to the control phase Delivers highly effective kaizen facilitation, sustains the change and maintains the gain and increases visibility to best-demonstrated practices and overall kaizen results
- Recommended process and systems improvements for various departments
- Trained, coached, and mentored staff to ensure smooth adoption of new programs
- Educated team members across the business in continuous improvement methodologies and tools found in internationally recognized improvement systems such as Lean Six Sigma
- Organizes and edits training manuals, multimedia visual aids and other educational materials Delivers a wide variety of courses including topics on management, dealing with conflict, emotional intelligence, and guest service
Talent Manager
Pinnacle Entertainment
08.2012 - 11.2015
- Ensured the development of the candidate experience programs including job fairs, community networks, and presentations at local schools and colleges, as well as the walk-in application process, including the creation of an environment that is welcoming and exciting
- Managed the onboarding process, including new hire paperwork, pre-employment testing and any necessary licensing
- Managed staff to ensure team members received adequate guidance, resources, and information to perform responsibilities and achieve established objectives
- Built a comprehensive employee recruiting strategy
- Conducted job analysis and job evaluations, resulting in quality job specifications
- Conducted department focus groups, company town halls, and employee training programs
Team Member Services Manager
Pinnacle Entertainment
03.2012 - 09.2012
- Responsible for all recruitment, training, and development of the hospitality employees including coordinating with managers on a consistent basis to ensure staffing is properly rotated, updated, and executed
- Executed department objectives, standards, and guidelines to achieve effective supervision of the program to meet established company goals
- Mentored, directed, and evaluated all hospitality employees to ensure program standards were met on a sustained basis
- Coordinated with marketing department to determine talent needs for special events, player development parties, promotions, advertising, and talent appearances
Education
Bachelor of Science - Communication Studies
Louisiana State University
Skills
- Leadership and People Development
- Relationship and Team Building
- Strategic Planning
- Employee Relations
- Internal Communications
- Training Development
- Policy Implementation
- Organizational Culture
- Diversity and Inclusion
- Employee Recognition
- Recruitment Strategy
- Workforce Planning
Certification
- Lean Six Sigma Black Belt
- Lean Six Sigma Green Belt
- Lean Six Sigma Master Lean Belt
Timeline
Co-Founder and Consultant
Brightspot People
04.2024 - Current
Vice President of People Operations
Stellar
09.2023 - 04.2024
Director, Procore Culture Team
Procore Technologies Inc. (Acquired Levelset)
08.2022 - 09.2023
Vice President of People Operations
Levelset
03.2021 - 08.2022
People Operations Director
Levelset
02.2018 - 03.2021
Regional Continuous Improvement Manager
Pinnacle Entertainment
12.2015 - 02.2018
Talent Manager
Pinnacle Entertainment
08.2012 - 11.2015
Team Member Services Manager
Pinnacle Entertainment
03.2012 - 09.2012
Bachelor of Science - Communication Studies
Louisiana State University
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