Summary
Overview
Work History
Education
Skills
Timeline
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Jami Smith

Wilson,North Carolina

Summary

Dynamic and detail-oriented professional with extensive experience at Holiday Inn Express Hotel, excelling in customer service and workflow optimization. Proven ability to enhance guest satisfaction through effective communication and multitasking. Skilled in document management and team collaboration, consistently ensuring a welcoming environment and adherence to brand standards.

Professional manager with robust background in back-office operations. Known for optimizing administrative functions and improving internal processes. Valued team player with focus on collaboration and achieving organizational goals. Skilled in data management and process improvement.

Experienced with overseeing back-office functions to ensure smooth operations. Utilizes strategic planning and effective resource management to enhance productivity. Track record of leading teams and implementing process improvements.

Professional with strong experience in back office management. Demonstrates proven ability to optimize workflows, streamline processes, and enhance operational efficiency. Valued team player known for adaptability and commitment to achieving results. Skilled in data management, organizational coordination, and problem-solving. Recognized for effective communication, leadership, and fostering collaborative work environment.

Overview

3
3
years of professional experience

Work History

Back Office Manager

Holiday Inn Express Hotel
03.2022 - 10.2024
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
  • Handled high-pressure situations calmly while multitasking effectively during peak service times.
  • Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
  • Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
  • Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
  • Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
  • Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.

Front Desk Receptionist

Holiday Inn Express Hotel Suites
03.2022 - 10.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Scheduled office meetings and client appointments for staff teams.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Breakfast Attendant

Holiday Inn Express Hotel Suites
03.2022 - 10.2024
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Maintained proper food handling procedures by following safety and sanitation guidelines diligently.
  • Adhered to hotel brand standards when preparing meals and maintaining the appearance of the dining area.
  • Handled high-pressure situations calmly while multitasking effectively during peak service times.
  • Contributed to a positive atmosphere by engaging in friendly interactions with both guests and coworkers alike.
  • Managed time efficiently to complete all assigned tasks before the start of breakfast service each day.
  • Ensured cleanliness of dining area, maintaining a welcoming environment for guests.
  • Assisted management with training new hires on proper food handling techniques and best practices for providing excellent guest experiences.
  • Monitored food inventory levels, minimizing waste and ensuring freshness of ingredients.

Education

Bachelor Of Hospitality And Tourism Management - Hospitality

Barton College
Wilson, NC
06.2020

Skills

  • Document management
  • Workflow optimization
  • Process management
  • Scheduling appointments
  • Meeting coordination
  • Database administration
  • Mail routing
  • Billing support
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Effective communication
  • Adaptability and flexibility
  • Verbal and written communication

Timeline

Back Office Manager

Holiday Inn Express Hotel
03.2022 - 10.2024

Front Desk Receptionist

Holiday Inn Express Hotel Suites
03.2022 - 10.2024

Breakfast Attendant

Holiday Inn Express Hotel Suites
03.2022 - 10.2024

Bachelor Of Hospitality And Tourism Management - Hospitality

Barton College

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