Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jami Sowa

Sealy,TX

Summary

Experienced professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance client experiences through effective problem-solving and multitasking. Successfully coordinated major events and streamlined processes, ensuring seamless operations and elevated service delivery. Highly adaptable team player committed to achieving outstanding results.


Overview

21
21
years of professional experience

Work History

Sales Concierge

Apex Stone
06.2024 - Current


  • Coordinated appointments for stone selection, ensuring accurate information to assist Project Managers in a smooth transaction.
  • Managed concierge desk operations, maintaining a welcoming environment for guests at all times.
  • Planned and executed major events at our location. This included scheduling vendors, creating a schedule, ordering necessary supplies, creating and maintaining a working spreadsheet and troubleshooting.
  • Executed client visits providing meals, light snacks or breakfast, and created an elevated experience.
  • Created a streamlined process for shipping samples including packaging, labels and a clear start to finish process.

Preschool Teacher

Holy Covenant United Methodist
08.2018 - 05.2024
  • Assisted lead teacher in developing engaging lesson plans and educational activities.
  • Supported daily classroom operations, ensuring a safe and nurturing environment for children.
  • Facilitated individual and group activities to enhance social and emotional development among students.
  • Collaborated with educators to assess student progress and adapt teaching strategies accordingly.
  • Implemented behavior management strategies, fostering positive interactions among students.
  • Attended Continuing Education Courses to enhance my knowledge of early childhood education.
  • Developed strong relationships with parents and caregivers providing regular updates on their child's progress and addressing any concerns proactively.

Design Consultant

Taylor Morrison/Darling Homes
10.2009 - 08.2013
  • Established strong relationships with clients by maintaining open lines of communication throughout the design process
  • Developed innovative design concepts to meet each client's unique needs and preferences
  • Managed multiple concurrent projects while meeting strict deadlines and maintaining attention to detail.
  • Worked closely with purchasing, vendors and builders to ensure pricing and selections were clear and profitable.
  • Ensured all needed documentations and contracts pertaining to selections were clear, understood and signed off on by the client.

Assistant Store Manager

Custom Moulding
01.2008 - 10.2009
  • Led daily store operations, ensuring adherence to company policies and procedures.
  • Enhanced customer service standards, resulting in improved customer satisfaction scores.
  • Managed inventory control processes, optimizing stock levels to reduce shrinkage.
  • Managed opening and closing procedures
  • Developed a loyal customer base through personalized interactions, increasing in-store visits and repeat customers,

Sales Representative/Showroom Consultant

Southwest Sales
06.2007 - 01.2008
  • Cultivated relationships with key clients to enhance customer loyalty and retention.
  • Conducted market research to identify emerging trends and adjust sales strategies accordingly.
  • Implemented training programs that improved product knowledge and customer engagement skills among showroom staff.
  • Worked with showroom management to ensure displays were current and up to company standards.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

Design Consultant

Newmark Homes
05.2004 - 01.2007
  • Presented design concepts to clients, articulating vision and receiving feedback for their preferences.
  • Conducted site visits to ensure the proper selections were being installed to specifications.
  • Submitted custom designs to purchasing for pricing and approval.
  • Maintained multiple clients at a time, ensuring deadlines were met for each phase of selections.
  • Coordinated distributing signed selections and pricing contracts to purchasing and builders.
  • Established strong relationships with clients by maintaining open lines of communication throughout the design process.

Education

Interior Design

Sam Houston State University
Huntsville, TX

Skills

  • Excellent customer service
  • Effective problem solving
  • Telephone etiquette
  • Excellent multitasking
  • Team player mentality
  • Proactive attitude

Accomplishments

  • Design Center Employee of the Year

Timeline

Sales Concierge

Apex Stone
06.2024 - Current

Preschool Teacher

Holy Covenant United Methodist
08.2018 - 05.2024

Design Consultant

Taylor Morrison/Darling Homes
10.2009 - 08.2013

Assistant Store Manager

Custom Moulding
01.2008 - 10.2009

Sales Representative/Showroom Consultant

Southwest Sales
06.2007 - 01.2008

Design Consultant

Newmark Homes
05.2004 - 01.2007

Interior Design

Sam Houston State University

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Jami Sowa