Jami Stob
Princeton,MN
Summary
Experienced Customer Service Professional with over 20 years of experience in customer focused attention. Excellent reputation for resolving problems and improving customer satisfaction. Empathetic in all situations.
Attentive and dedicated to providing reliable support and sound organization strategies for call coordination. Well-versed in telephone and two-way radio communication for relaying quick messages, work orders and field instructions. Skilled at recording and organizing incident reports and caller requests for easy reference.
Dedicated leader with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Dispatcher
Neighborhood Plumbing Heating Air And Electrical
Foley, MN
08.2021 - 07.2022
- Directed dispatching, routing and tracking of 35 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize over 75 daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Sent out 30 technicians to assist 50+ hourly callers based on locations, needs and worker availability.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.
Store Manager
Casey General Store
Foley, MN
09.2015 - 03.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed 22-30 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules. for 22-30 employees based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise weekly and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platforms for all to voice concerns.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Store Manager
Family Dollar
Foley, Minnesota
09.2010 - 08.2015
- Managed inventory control, cash control and store opening and closing procedures. Took from -2.1% to +3.5% in one year.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Rotated stock to achieve optimum appeal and minimize shrinkage
- Protected store from loss or theft by setting and enforcing clear security policies
- Evaluated suppliers to maintain cost controls and improve operations
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments
- Supervised guests at front counter, answering questions regarding products
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
Education
GED -
Cambridge Community College
Cambridge, MN2008
Skills
- Call Center Software
- Client Interactions
- Dispatch Recordkeeping
- Work Order Preparations
- Customer File Maintenance
- Customer Request Management
- Calendar and Scheduling Software
- Personnel Monitoring
- Team Work Scheduling
- Effective Communication
- Problem Assessment
- Prioritizing Calls
- Office Supplies and Inventory
- Management Advisement
- Team Guidance and Direction
- Information Updates
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Customer Account Management
- Efficient and Detail-Oriented
- Call Documentation
- Understanding Customer Needs
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Telephone Management
- Call Transfers
- Auto Dialers
- Credit Card Payment Processing
- Answering Customer Questions
- Correcting Discrepancies
- Patient and Empathetic
- Mobility Devices
- Solving Customer Concerns
- Cultural Awareness
- Online Chat
- Livechat Messaging
- Policy and Procedure Adherence
- Answering Emails
- Critical Thinking
- Team-Oriented and Cooperative
Timeline
Dispatcher
Neighborhood Plumbing Heating Air And Electrical
08.2021 - 07.2022
Store Manager
Casey General Store
09.2015 - 03.2021
Store Manager
Family Dollar
09.2010 - 08.2015
GED -
Cambridge Community College
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