Jami Tanner
Modesto,CA
Summary
Seasoned Senior Sales Executive with a proven track record leading high-performing sales teams and driving revenue growth through innovative sales initiatives and customer relationship management. Strong knowledge of market trends, client needs, and strategic planning. Successfully improved sales operations efficiency in previous roles.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Sales Executive
Wyndham Destinations
Angels Camp, CA
04.2021 - Current
- Listen to customer needs to identify and recommend the best products and services.
- Utilizing effective communication skills to engage with clients while resolving their issues.
- Advise customers on customized vacation ownership solutions based on their individual requirements, preferences, and concerns.
- Conduct presentations and demonstrate Wyndham Destinations' vacation ownership packages to highlight their benefits for potential customers.
- Utilize CRM software to manage customer interactions and sales processes efficiently.
- Provide exceptional service, personalized attention, and ongoing support to cultivate strong customer relationships throughout the sales process.
- Utilize persuasive selling techniques for overcoming objections, addressing concerns, and closing sales effectively.
- Built and maintained strong, long-lasting customer relationships to ensure high levels of customer satisfaction.
- Ensure customer satisfaction by following up after sales and addressing concerns to encourage referrals.
- Nurtured customer relationships to elevate customer experiences and facilitate sales.
- Trained and mentored junior sales representatives and team members.
- Successfully showcased outstanding sales skills and ranked as Top Sales Performer for Q1, 2022.
Store Manager
SAMUELS JEWELERS
Modesto, CA
01.2018 - 02.2019
- Managed a team consisting of 12 sales associates and office staff members by recruiting, training, and supervising them. Ensured continual growth through coaching sessions, providing constructive feedback as well as conducting regular performance evaluations.
- Encouraged collaboration and teamwork in the workplace culture fostering positivity.
- Developed actionable plans to increase sales and meet targets.
- Monitored sales metrics to optimize performance.
- Played a pivotal role in enhancing sales numbers by demonstrating customer engagement through personal example.
- Provided timely and professional resolutions to customer concerns and complaints.
- Managed inventory control processes, including receiving, stocking, and merchandising.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Strengthened workflow productivity by hiring, managing, and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Store Manager
Signet Jewelers
Springfield, MO
04.2006 - 01.2018
- Commended for leading the store to exceed sales goals as one of the top 20 Pacesetter Store Managers.
- Provided team leadership while establishing and maintaining high company standards, with a focus on merchandising and sales.
- Directed store operations to attain corporate targets encompassing unit sales performance, customer service, and merchandise presentation.
- Trained sales staff to utilize cross-selling and upselling strategies.
- Used tactful coaching techniques to boost team productivity.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Developed strategies to maximize sales and profitability.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Prepared staff work schedules and assigned team members to specific duties.
Store Manager
Helzberg Diamonds
Springfield, MO
09.1998 - 02.2004
- Coached and guided team members to exceed revenue goals every month.
- Demonstrated consistent professionalism, exceptional customer service, and extensive product knowledge to set a high standard in the workplace.
- Consistently deliver exceptional and personalized customer experiences.
- Enhanced customer satisfaction by providing graceful solutions to complex issues.
- Evaluated implemented strategies by tracking sales metrics.
- Managed store operations, including inventory, visual merchandising, and maintenance, resulting in a seamless shopping experience for customers.
- Recruited, trained, and developed a team of skilled professionals.
- Conducted regular performance evaluations to assess employee growth.
- Leveraged extensive knowledge of jewelry collections to improve team members' expertise.
- Oversaw the entire spectrum of store responsibilities, including opening and closing operations, and financial transactions.
- Developed strategies to enhance sales and profitability.
- Developed brand awareness strategies through various promotional events.
- Generated monthly reports detailing sales figures and financial performance.
Education
Bachelor of Science - Psychology
University of Central Arkansas
Conway, ARSkills
- Engaging Public Speaking
- Conflict Mediation
- Team Building
- Consultative Selling
- Deal Closure Expertise
- Customer Relationship Development
- Strategic Development
- Persuasive Presentation Skills
- Sales Training
- Strategic Negotiation Skills
Certification
- California Real Estate License, 03/2021, 03/2026
Timeline
Senior Sales Executive
Wyndham Destinations
04.2021 - Current
Store Manager
SAMUELS JEWELERS
01.2018 - 02.2019
Store Manager
Signet Jewelers
04.2006 - 01.2018
Store Manager
Helzberg Diamonds
09.1998 - 02.2004
Bachelor of Science - Psychology
University of Central Arkansas